The Advice Centre offers confidential and impartial advice to all RVC students.

We aim to support students to make their own informed choices about their personal circumstances and to do this in a friendly and professional environment. We have Advice Centres at both of the RVC's campuses with advisers available on the following days:

 

Camden Campus

Hawkshead Campus

Money and Welfare Adviser Tue, Wed (Alternate), Thu Mon, Wed (Alternate), Fri
International Adviser Mon, Thu, Fri Tue, Wed
Disability Adviser Wed Tue, Thu
Generalist Advisers Mon, Tue, Wed, Thu, Fri Mon, Tue, Wed, Thu, Fri
Psychologist Thu Fri
Counsellors Tue, Wed Wed x 2


To Book
:  Please go to Learn or email advice@rvc.ac.uk

General Student Advice is available during normal working hours Monday to Friday (core hours 10am-5pm) at both Hawkshead and Camden on a drop-in basis and through booked appointments. Student Advisers are generalist Advisers who can offer you guidance on a wide range of issues and can signpost to specialist services on and off campus if needed.

The Disability Adviser provides information and guidance on all aspects of Disability and SpLD's.

The Money and Welfare Adviser offers information and guidance on financial issues and monetary concerns including Student Loans, Grants, Bursaries, Debt, Benefits and Budgeting.

The International Adviser offers guidance on visa issues and support on issues related to living in the UK.

The Counselling Service is available to all students to offer support coping with challenges of a personal or emotional nature.  Qualified and experienced counsellors are familiar with the pressures of university life.

Silvercloud online courses to help you manage stress, anxiety, depression or body image issues.  Available 24/7 on phones, tablets or computers.

The Advice Centre also provides a range of external support services so that our students can be offered appropriate options for any issues they may be experiencing. This includes:

  • Psychology Drop-In Clinics are available one day a week on each campus from St. Andrews Healthcare and offer an informal yet confidential space to discuss any personal issues that need immediate addressing.
  • Private/Rented Housing Advice and Guidance is provided by the University of London Housing Service (ULHS) who can assist with all aspects of private accommodation. More information can be found at University of London Housing Services.

What to Expect

What you can expect from us:

  • A confidential and impartial service
  • A non-judgemental approach
  • Politeness and respect from our staff
  • Fairness and equal treatment for all students

What we cannot do:

  • Make decisions for you
  • Tell you what you should do
  • Give you legal advice
  • Continue to work with you if you do not behave respectfully in accordance with the RVC Charter

What we expect from you:

  • To arrive on time for your appointment or let us know in advance if you have to cancel
  • To be honest with us when discussing your circumstances and to tell us everything that is relevant.
  • To treat our staff with respect and politeness
  • To bring us all relevant documentation and to have read any information we have asked you to read before your appointment

We aim to respond to emails and telephone calls and messages in a timely manner, usually within three working days. There may be times, however, when we are very busy which means we may take longer to respond. The Advice Centre is not a 24 hour service.

Confidentiality

The Advice Centre offers a confidential service to students of the RVC.

Confidentiality is important and we want students to be assured that the information they provide is treated with sensitivity and care.  We will not share information about you with other staff within the college or externally without your permission.

Exceptions

If we are very concerned about your safety or the safety of others, we may have to share our concerns.  We would always try to discuss this with you before sharing our concerns with, for example, your GP.  In rare situations this may not always be possible. In these circumstances we would discuss our reasons for sharing this information with others as soon as possible after this had taken place.

Advice Centre Security

Electronic and paper files are kept in accordance with Data Protection guidelines. Financial documents are kept for a minimum of seven years after which they are securely destroyed by shredding.

Camden Advice Centre

Call

01707 667140

Email

advice@rvc.ac.uk

Location

Room G29b, Hobday Building
Royal Veterinary College
Royal College Street
Camden  NW1 0TU

If you would like to speak with someone outside of our office hours, you can contact any of the following:

Samaritans 116 123

London Nightline - 6pm-8am term time only  0207 631 0101

Vetlife Helpline 0303 040 2551

Hawkshead Advice Centre

Call

01707 666404

Email

advice@rvc.ac.uk

Location

Next to the Sports and Wellbeing Centre

Royal Veterinary College

Hawkshead Lane

Hatfield

Hertfordshire  AL9 7TA

If you would like to speak with someone outside of our office hours, you can contact any of the following:

Samaritans 116 123

London Nightline - 6pm-8am term time only  0207 631 0101

Vetlife Helpline 0303 040 2551

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