Eduroam (educational roaming), is a single, secure, wireless internet service available at the RVC and many other participating institutions worldwide.

Students and staff at the Royal Veterinary College can use the wireless at any institution that participates in the eduroam service using the same username and password they use to log onto the wireless on the RVC campuses. Once your wireless device is setup for use at the RVC, it will work at any eduroam location. Further information about eduroam can be found at http://www.eduroam.org.

The Royal Veterinary College operates both a "home" and a "visited" eduroam wireless service. 

  • If you are a student or member of staff at the Royal Veterinary College, see Home Service for setup instructions.
  • If you are a visitor to the Royal Veterinary College from a participating institution, see Visited Service.

There are a number of benefits to the eduroam wireless service:

  • You only have to remember one username and password (you will not need a guest or visitor account at the host institution).
  • Once your device is set up, it will automatically connect when there is an eduroam service within range – there is no further configuration required (see Home Service setup installers below).
  • You will be able to access some of your home university resources remotely.
  • Technical support will be available from your home University Service Desk (no need to source support at an unfamiliar organisation).

Home Service (Royal Veterinary College Staff and Students)

The RVC operates a “Home” service which means that when you are away at another eduroam-enabled institution, you can use your RVC credentials to connect to the internet via their eduroam service.

Connection Difficulties

RVC staff and students:

The operation of eduroam is dependent on operation of the other wifi networking services within the RVC. If you have pre-configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please check if there are any current issues with the RVC systems at the LISD Helpdesk or check the eduroam troubleshooting guide

Visitors:

Please contact IT support in your own organisation

Protecting your account details

Users must not share or encourage the sharing of eduroam credentials between each other. For instance, a user might want to provide temporary access for a friend or a visiting lecturer from a non-eduroam organisation might want immediate network access. It should be clear that this is not acceptable or safe behaviour.

Your password is not simply something that provides network access but is also a critical part of your online identity i.e. it is like a driving licence or passport and MUST NOT be shared with anyone.

Lending your eduroam credentials to a friend would result in you being held accountable for any misuse. It's also worth remembering that these credentials do not just provide access to a network, but will often provide access to e-mail, file storage and VPNs that may contain highly personal and sensitive information.

Visited Service (Visitors)

Visitors from an organisation that provides an eduroam “home” service for their staff and/or students should be able to use eduroam at the RVC.

Before your visit, you should set up your device according to your own organisation’s instructions.  Instructions on this page will only work for Royal Veterinary College staff and students.

If you have already configured your laptop/mobile device, you should be able to connect to the “eduroam” wireless network (SSID) in any of the wireless locations listed:

The operation of eduroam is dependent on operation of the other Wi-Fi networking services within the RVC. If you have pre-configured your eduroam connection as per instructions provided by your home organisation and are still having difficulty connecting, please check if there are any current issues with your relevant campus helpdesk.

If you have any issues connecting to eduroam, support should be provided by your own organisation.

Whilst using eduroam, you are bound not only by the Royal Veterinary College IT Acceptable Use Policy but also by JANET Acceptable Use policy and any similar policies in your own organisation.

Before Travelling to another site

  1. It is advisable to check before visiting any eduroam institution, what level of service is provided. In particular, your laptop should be configured correctly for eduroam before you visit the remote site. There are a large number of eduroam-enabled institutions across the UK.  A list of those already participating in the eduroam initiative and the level of service they provide for visitors is available at Participating Institutions
  2. Ensure you have configured your device for the eduroam connection using the supporting documents provided below.

Home Service setup installers

There are installers available for a number of common operating systems. These need to be configured before trying to connect to the eduroam network at The Royal Veterinary College as the installer and certificate need to be downloaded from the network. Please note the following:

  • You can run the installer whilst already connected to eduroam (if you need to upgrade), or from a broadband or 3G connection.
  • From Apple devices, use the Safari web browser.
  • Remember that your eduroam login account is always <username>@rvc.ac.uk e.g. somebody@rvc.ac.uk
  • The installers below are only for Royal Veterinary College staff and students. Visitors to The Royal Veterinary College who would like to connect to eduroam should follow instructions provided by their own institution.

Alternatively, you can download generic instructions and eduroam settings which may help you configure unlisted devices. If after following these instructions, you require additional assistance, please contact the LISD Helpdesk

Choose an installer to download

Installer for:Notes

Microsoft Windows 10

Microsoft Windows 8, 8.1

Microsoft Windows 7

eduroam installer will be in the form of a zipped EXE file. You will need to download it, unzip it and run it from your device's hard drive. It will configure eduroam on your device, by creating wireless network profiles.
When you click the download button, the installer will be saved by your browser. Copy it to the machine you want to configure and execute.

When you are connecting to the network for the first time, Windows will pop up a login box, where you should enter your eduroam login account (remember, this is always <username>@rvc.ac.uk e.g. another123@rvc.ac.uk) and password. This information will be saved so that you will reconnect to the network automatically each time you are in the range.

Apple Mac OS X 10.12 Sierra

Apple Mac OS X 10.11 El Capitan

The profile will install itself after you click (or tap) the button. You will be asked for confirmation/input at several points:

  • to install the profile
  • to accept the server certificate authorities (4 times)
  • to enter your username and password

Android 7 Nougat

Android 6 Marshmallow

Before you proceed with installation on Android systems, please make sure that you have installed the eduroamCAT application. This application is available from Google Play, Amazon Appstore and as local download, and will use the configuration file downloaded from CAT to create all necessary settings.

Chrome OS

After downloading the file, open the Chrome browser and browse to this URL: chrome://net-internals/#chromeos. Then, use the 'Import ONC file' button. The import is silent; the new network definitions will be added to the preferred networks

Linux

The installer is in the form of a bash script. It will try to configure eduroam under Network Manager and if this is either not appropriate for your system or your version of Network Manager is too old, a wpa_supplicant config file will be created instead.

The installer will create .eduroam sub-directory in your home directory and will copy your server certificates there.

You will be requested to enter your account credentials during the installation (remember, this is always <username>rvc.ac.uk e.g. another123@rvc.ac.uk). This information will be saved so that you will reconnect to the network automatically each time you are in range

EAP Only

This option provides a generic EAP config XML file, which can be consumed by dedicated applications like eduroamCAT for Android and Linux platforms. This is still an experimental feature.

Unsupported devices

No installer is available, and only general instructions and certificates are provided - see Generic settings for eduroam secure wireless access (below).

Please Note: Any advice provided by the Helpdesk for smartphone devices such as Blackberry or Android is on a 'best endeavour' basis and is not guaranteed to work.

Coverage

Hawkshead Campus

Eduroam is available in the following buildings: H20, H20C, H21, H23, H25, H30, H50, H51, H52A, H52D, H53, H56, H56L, H57, H58, H60, H75, H75 Blocks A-I, H76, H77, Houses 1-17.

Camden Campus

Eduroam is available in the following buildings: C20, C21, C50, C60, C77.


See Campus maps (on the RVC Intranet - login required) for a key to the building numbers.

Generic settings for eduroam secure wireless access

The generic settings specified below will allow you to configure a suitable wireless device to connect to the eduroam secure wireless network.

Not all the configuration settings will be available on all devices. If you cannot configure any of these settings it is unlikely your wireless device is capable of connecting to the eduroam wireless network.

eduroam configuration settings

  1. Network name (SSID)
    The network name for the secure wireless network is eduroam. This must be all lowercase.
  2. Wireless authentication and encryption
    The wireless Network Authentication type is WPA2 Enterprise.
    The Data Encryption method to use is AES. (NB: TKIP is no longer supported within eduroam).
  3. User authentication
    The "EAP Authentication Type" or "Outer Authentication Protocol" is PEAP or PEAPv0.
    The "Authentication Method", "Authentication Protocol" or "Inner Authentication Protocol" is MS-CHAPv2.
    Your username is your RVC UN plus "@rvc.ac.uk", e.g. "rvcusername@rvc.ac.uk".
    Your password is the password you specified when registering for the Wireless service.
    If asked for an "Outer Identity", "Anonymous Identity" or "Roaming Identity", leave it blank.
    If asked for a realm, leave it blank.
  4. Server authentication
    You should choose to Validate the Server Certificate.
    The certificate should be from one of Radius Servers hhcise.rvc.ac.uk or cmcise.rvc.ac.uk
    The Root Certificate Authority or "Root CA" is UTN-USERFirst-Hardware. The UTN-USERFirst-Hardware certificate is signed by AddTrust External CA Root.
    Although you may be able to connect to the eduroam wireless network without validating the server certificate, your connection will not be secure. You must ensure server certificate validation is enabled.
  5. Optional settings
    The following settings will not be available on every device, but if present should be configured as follows:
    "Posture Validation" or "Quarantine checks": disable
    "Authenticate as computer": disable
    "Require Cryptobinding TLV": disable

Installing the wireless root certificates

 If you are having problems with certificates or cannot get your device working you may need to download and install the three certificates as shown below to your device:

Troubleshooting

I've configured my device and still can't connect

If you are a member of the Royal veterinary College staff or a student, have configured your device to connect to eduroam and are still having problems, please check the following:

Are you trying to test eduroam on campus?

When you have configured your device, it should work when you are within range of a live eduroam visitor service. You can test your eduroam connection at the RVC before going to another eduroam-enabled organisation. If it works here, then it should also work when you visit any other eduroam-enabled organisation without modifying your settings.

Are you using the full username (including the domain)?

In order for eduroam to work, you need to logon with your username (including domain, i.e. @rvc.ac.uk). For further details, please consult the appropriate setup guide for your operating system/device as listed on the eduroam page

Problem with eduroam connection

If you have configured your device and have previously connected successfully to eduroam at another organisation, the issues may be caused by one from the following list. Please check these, and if you are still experiencing difficulties, contact the IT Helpdesk.

  1. The operation of eduroam is dependent on operation of the other wifi networking services within the RVC. If you have pre-configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please check if there are any current issues with the RVC systems by contacting the IT Helpdesk
  2. You may not have the most up-to-date security certificate. To check if your certificate is up-to-date, go to the RVC and check the publish date listed beside the “Download Security Certificate” link. If you configured your device before this date, you will need to update your certificate in order to connect. Using the information/documents provided on the RVC eduroam page download and install the new certificate on your device.
  3. Your password may have expired. For advice on resetting an expired RVC student password, please follow the instructions on the RVC password management page. RVC staff will have to contact the LISD Helpdesk to get their password reset. Also please ensure that after a password reset, you update any login credentials which are stored on your device.

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