Our Service Commitment

Our Service Commitment

Our first priority is to pets and we are committed to providing a world-class referral service. Our dedicated team of clinicians and veterinary nurses ensures that each patient receives the best possible care. We work alongside referring vets to ensure that animals receive the most effective treatment for their conditions.

Referring vets and pet owners are impressed with the comprehensive assessment of all cases and our full explanation of treatment options available. As an internationally respected teaching hospital, our veterinary specialists-in-training learn from leading lights in each area. By passing on the most advanced treatments to future generations of specialists we support animal health across the UK and internationally. 

As well as being exceptional clinicians, our specialists are at the cutting-edge of research. This commitment to being at the forefront of veterinary knowledge means our patients get the most advanced evidence-based treatment available.

The administrative team within the Queen Mother Hospital for Animals do their best to ensure that clients have a positive experience when visiting us and enquiries from referring vets are dealt with promptly.

Reception and administrative staff put pet owners at ease and play an important role in the smooth running of the hospital

Contact us:

Emergency and Non-emergency referrals can be made via phone, email or fax.

Referring Veterinary Surgeons only

+44 (0)1707 666399 (select option 2)

Hospital fax

+44 (0)1707 649384

Hospital email


Once the referral form has been received we will make the appointment directly with the client and fax you the details.