The RVC operates a 24-hour veterinary emergency veterinary clinic, for dog, cat and other pet owners whose regular vet practices have signed up to our scheme.

If you are a client of one of the local vet practices signed up to our Out-of-Hours pet emergency care service, or the RVC's veterinary practice in Camden, you will automatically be redirected when you call their number. 

The service operates 7:00pm-8:30am weeknights and weekends from midday on Saturdays (and all day on Sundays and Bank Holidays until 8:30am Monday morning or the morning after a Bank Holiday) at the RVC's Queen Mother Hospital for Animals (QMHA) in Hertfordshire.

What you can expect

Participating veterinary practices have arranged for the QMHA to provide a pet emergency service on their behalf. This might be during your practice's normal working hours, or it might be at night, weekends or at any other time when your usual practice is closed.

In an emergency, call us on 01707 669900. Your call will be taken by one of the Out-of-Hours Emergency Care team, who will take your details and advise you on what to do next. You will be given an indication of the relevant consultation fees.

We will assess your pet as soon as possible after arrival

  • Pets are seen and treated by a qualified vet, usually assisted by a final-year veterinary student
  • Animals that require the most urgent and immediate treatment will be seen as a priority
  • In most cases, our primary care team will be able to treat your pet and provide all the veterinary care required
  • We will contact your usual vet with an update of your pet’s progress as soon as possible during normal opening hours
  • If your pet is critically ill, or requires immediate specialist attention, with your consent they will be transferred to our ECC Service/Intensive Care

Upon arrival

Please report to reception. Your pet will be promptly assessed and you will be advised on next steps.

Consultation and treatment

In most cases this is a consultation with a member of the veterinary team, during which a treatment plan and any further associated costs will be fully discussed.

How to reach us by car

Clients are advised to approach the Royal Veterinary College along Hawkshead Lane from the A1000.

From the M25, leave at Junction 24 and take the A111 (Southgate Road) to Potters Bar. At the first main junction and traffic lights, turn right onto the A1000 towards Hatfield. Follow the A1000 through Potters Bar, past the bus garage and after two sets of traffic lights, turn left onto Hawkshead Road and then fork left onto Hawkshead Lane.

From the A1 take the A1001 Eastbound and then take the A1000 Southbound and follow the signs to the Vet College (a right turn onto Hawkshead Road and then into Hawkshead Lane).

Top of page