For Pet Owners
For Pet Owners
Your vet has referred your pet to us because they know we have the knowledge, skills and expertise to deliver the best possible treatment and care. Your pet will be looked after by a team of specialist vets and nurses from around the world whose main focus is on making animals better.
Exceptional animal and client care for everyone
As well as being experts in their fields, our staff are first and foremost animal lovers. Most of us have pets and we appreciate the distress felt when animals are ill or injured. We strive to deliver exceptional client care as well as animal care. We will fully explain to you what is happening to your pet and share detailed medical and aftercare information with your local vet.
Our clinical teams are supported by veterinary specialists-in-training, who are experienced vets undergoing advanced training in their chosen fields, just as NHS consultants will have done. Competition to become veterinary specialists-in-training is intense, with many highly qualified vets applying for each place. The veterinary nursing team is made up of some of the most experienced and best qualified nurses in the UK, many of whom have advanced qualifications in their chosen fields. They have expertise in caring for some of the most challenging cases seen in veterinary practice and nursing them back to health.
Visiting your pet in hospital
All pet owner visits are by appointment only. In order to book an appointment, please call us and ask to speak to the clinician treating your pet. We would appreciate as much notice as possible to avoid any disappointment.
Prior to visiting your pet - please ensure you have read and are familiar with our client guidelines : Download
This will help you to support your pet as much as possible during their recovery process.
Kathleen Foxley - Pet owner
My dog, Juice, developed cancer in her elbow and needed an amputation followed by chemotherapy. Juice has amazed everybody with her recovery and is enjoying an excellent quality of life. I cannot express how grateful I am for the excellent care Juice received.
For pet owners:
Tel: +44 (0)1707 666366
Tel: +44 (0) 1707 666399