Video and Telephone Vet Consultations

Like many organisations, we are adapting our processes, so we can balance the needs of our clients’ with the need to adhere to Government COVID 19 guidelines. We are now pleased to offer video and telephone consultations for your pet during the COVID-19 pandemic.


Can any pet owner use this online booking facility?

All existing clients can book use our online booking facility. It is suitable for owners of any pet species.
NB: New clients: If you are a new client with a pet that is not a cat or dog (or a pet owner would like to book with us for a second opinion) please phone us for your first appointment so that we can ensure we collect all of the important information needed ahead of your booking with the vet. 

Requirements for video vet consultation

  • An electronic device to join the video consultation such as a laptop, desk top computer with webcam, tablet or smartphone. (The device will need to be charged sufficiently for the consultation to be completed)
  • A credit or debit card for payment pre-authorisation (please note we cannot accept American Express cards)
  • A phone number to secure you booking and contact you should we need to before the consultation
  • An email address to secure your booking, to send your consultation appointment link and your receipt at the end of the booking

Requirements for telephone consultation

  • A phone number that we can contact you on (and for any mobile to be charged sufficiently for the conversation to be completed)
  • A credit or debit card for payment over the phone (please note we cannot accept American Express cards)
  • An email address for payment confirmation

How much does a phone or video vet consultation cost?

Phone or video vet consultations are charged at the same rates as a physical face-to-face consultation ie: from £42.

Which days/times will video and telephone vet consultations be available?

Monday-Sunday during our current business hours

What is the video vet consultation process?

All video appointments are booked online

  • Follow the guided process online for booking your appointment
  • Complete your pre-authorisation for payment of the consultation fee (this will not be deducted from your bank account until after the consultation is complete)
  • Once you have completed your online booking and payment pre-authorisation, you will receive an email confirmation which includes the link for your video consultation
  • If you have access to a smart phone, it may be helpful for you to reply email with relevant photos or short videos of your pet’s health concern prior to your appointment to assist with the consultation (please reply to the booking confirmation email to ensure our reception team can link your images with your pets file)
  • The video consultation link will be open 5 minutes before your consultation time. The vet will join the consultation within 30 minutes of the scheduled time. (Please do not hang up once you have joined)
  • Once your video consultation has been completed, your payment will be taken from your designated payment card

If you are unable to book online yourself, please phone our reception team who can make a video consultation booking for you.

What is the telephone vet consultation process?

  • Follow the guided process online for booking your appointment 
  • Complete your pre-authorisation for payment of the consultation fee (this will not be deducted from your bank account until after the consultation is complete)
  • Once you have completed your online booking and payment pre-authorisation, you will receive an email confirmation 
  • If you have access to a smart phone, it may be helpful for you to reply email with relevant photos or short videos of your pet’s health concern prior to your appointment to assist with the consultation (please reply to the booking confirmation email to ensure our reception team can link your images with your pets file)
  • You will be given a one-hour appointment window whereby the vet will telephone you at any point during that appointment slot to discuss your pet's needs. 
  • Once your telephone consultation has been completed, your payment will be taken from your designated payment card

What happens after my video/telephone vet consultation?

If the vet determines that your pet needs to be seen for further examination or investigation, then we can arrange an in-clinic appointment. There will be no additional consultation costs for this specific consultation that needs to be conducted at the practice.

Prescribing medicine for your pet

In these special circumstances, vets are also able to prescribe your pet medications remotely if they believe this is in your pet best interest. Remote prescribing can only be done for patients that we have examined at the hospital within a reasonably recent time.
If medication is dispensed following your telephone consultation, a member of our team will be in touch to inform you when the medication is ready and to obtain payment online or by phone These prescriptions will then be posted to you unless they are required to be collected from the hospital.

Repeat pet medications

Please order your repeat medications online and we will contact you when ready. This will help us reduce the number of people who need to be in our hospital reception area.

Please note that we are currently only prescribing one months supply of medications at a time to ensure they are distributed fairly for the benefit of our patients.

There is currently no shortage of medications or supply as we are well prepared.

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