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10  Professional skills for the veterinary team                                                                                                                                  For further information or to book visit www.rvc.ac.uk/cpd  11

       Webinar Plus: Clinical governance –                     Webinar Plus: Anthrozoology for                                Webinar Plus: Mastering communication                   Webinar Plus: Journal club – basic
       quality improvement and fostering a                     veterinary professionals                                       in veterinary practice                                  statistics for busy clinicians
       supportive practice culture                                 Monday 20th April to Sunday 17th May                           Monday 8th June to Sunday 5th July   UPDATED            Monday 2nd to Sunday 29th November
           Monday 23rd February to Sunday 22nd March           Have you ever wondered why some clients go to great lengths to provide   Are great communicators born, or built through practice?  Are your intervals lacking confidence? Do you value the P? Do stats
           and Wednesday 15th April                            the best care for their animals while others do only the bare minimum?   At the end of a long day, do you ever catch yourself wondering:  put you off interpreting and contributing to journal discussions?
                                                               Would you like to understand some of the underlying factors that might                                                 There is growing interest in, increased awareness of, and improved
       Does your practice measure clinical outcomes and processes and   be influencing clients’ diverse and at times conflicting attitudes?   1. Why do I feel so drained after client conversations?  accessibility to published veterinary articles. When reading articles (and
       involve the whole team in making changes and improvements? Do you   Anthrozoology is a rapidly growing multi-disciplinary field concerned   2. How can I talk about treatment options when cost is a sticking point?  during journal club sessions) there is a need to critically appraise these
       have a culture where errors and near misses can be discussed freely in   with understanding the diverse ways in which humans think about and   3. What’s the best way to make myself clear in the middle of an  articles. Many people take literature at face value, gloss over statistical
       the knowledge that the aim is to improve systems, not blame individuals?   interact with animals. Through a combined focus on the impacts of culture   emergency?              limitations of study design and don’t question an article’s relevance.
       Do you want to learn how even small changes can make a big difference   on human perceptions and behaviours towards other animals, and the
       to patient care and outcomes, and team learning and morale?                                                            4. How do I stay compassionate and steady during end-of-life  This course will cover the statistics required to interpret common study
                                                               experiences of individuals (which can challenge or affirm cultural norms),   discussions?                              formats. It will help you to demystify journal articles, to better understand
       During the online part of this course participants will learn what clinical   anthrozoology can help shed light on client beliefs and practices.                               the literature you read, and be able to discuss study methods with
       governance is and why it is important to veterinary practices. The   This course aims to provide you with an introduction to anthrozoology and   5. Why does teamwork sometimes feel harder than it should?  confidence with colleagues.
       course will also cover practice policies, guidelines and SOPs, quality   to outline its relevance to the veterinary profession.   Communication isn’t an inborn gift. It’s a skill you can learn, refine, and
       improvement, dissemination of information, reporting incidents, veterinary                                             strengthen. With these skills, you’ll not only reduce frustrations but also   Course details
       practice culture and when to make changes. There will be a follow up   Course details                                  create the foundation for a more sustainable and fulfilling life in practice.
       online practical day to consolidate learning.                                                                                                                                  Course type: Webinar Plus   CPD hours: Up to 16
                                                               Course type: Webinar Plus  CPD hours: Up to 16                 Course details                                          Course length: 4 weeks    Course fee: £429
       This course is designed as an introduction to the concept of clinical
       governance, quality improvement, what happens when something goes   Course length: 4 weeks  Course fee: £429           Course type: Webinar Plus   CPD hours: Up to 16         Relevant to CertAVP module(s): Almost all small animal CertAVP modules
       wrong and how to foster an open and blame free culture in the clinical   Tutor                                         Course length: 4 weeks    Course fee: £429              Tutors
       setting.                                                Samantha Hurn PhD, Associate Professor and Programme Director MA   Relevant to CertAVP module(s): A-FAVP.1
       This course can contribute to the RCVS Practice Standards Scheme   and PhD Anthrozoology, University of Exeter                                                                 Dan Chan DVM DipACVECC DipECVECC DipACVN FHEA MRCVS,
       ‘Professional Responsibility’ award.                                                                                   Tutors                                                  Professor of Emergency and Critical Care and Clinical Nutrition, RVC
                                                                                                                              Rosamund Ford BVM&S MRCVS, Senior Teaching Fellow in Veterinary   Simon Cook BVSc MVetMed DipACVECC DipECVECC FHEA MRCVS,
       Course details                                                                                                         Primary Care Education, RVC                             Senior Lecturer in Emergency and Critical Care, RVC
       Course type: Webinar Plus and   CPD hours: Up to 24                                                                    Tierney Kinnison BSc MSc PhD PGCertVetEd FHEA,
       online practical day      Course fee: £569                                                                             Lecturer in Veterinary Education, RVC
       Course length: 4 weeks followed by                                                                                     Ruth Serlin BVetMed CertVA PGCAP MA FHEA MRCVS,
       1 practical day online                                                                                                 Training Consultant, Mosaica Consulting
       Tutors
       Charlotte Dawson BVetMed MVetMed DipECVO MRCVS,         Recorded Webinar Series: Euthanasia                            Webinar: Supporting neurodivergent
       Senior Lecturer in Veterinary Ophthalmology, RVC        and bereavement                                                learners in veterinary practice
       Andy Fiske-Jackson BVSc MVetMed DipECVS FHEA MRCVS,
       Professor of Equine Surgery, RVC                            Recorded webinars with a live Q&A   UPDATED                    Wednesday 21st October            UPDATED
       Julie Gibson BVetMed MRCVS, Quality Improvement Clinical Lead,   on Wednesday 22nd April
       RCVS Knowledge                                                                                                         Have you ever worked with a vet or student and found it hard to
       Mariah Hashimov RVN, Clinical Governance Officer, RVC   Do you sometimes find it difficult to make sense of your clients’   understand how they were thinking? Perhaps you’ve seen someone
       In partnership with RCVS Knowledge                      reactions to euthanasia, grief, or loss? Are you unsure how best to   struggle with practical tasks, or a student has shared that they are
                                                               support them, while also looking after yourself and your team?   dyslexic, dyspraxic, autistic, or have ADHD, and you weren’t sure what
                                                               Those working in veterinary practice encounter death and loss on   that really meant or how best to help.
                                                               a regular basis, often without formal training in how to recognise   Supporting students and colleagues in practice can feel challenging,
                                                               and respond to the wide range of emotions that arise. The way we   especially when traditional approaches to learning don’t seem to work.
                                                               communicate – what we say, what we don’t say, and how we say it – can   Often, the reason lies in neurodivergence. By developing a clearer
                                                               profoundly shape client experiences and influence our own wellbeing.  understanding of what this means, you can begin to recognise the barriers
                                                                                                                              students face and the ways these can affect learning.
                                                               This course helps participants deepen their understanding of the impact   This course will help you explore practical, supportive strategies that
                                                               of companion-animal loss on clients, colleagues, and themselves. It   benefit not only neurodivergent learners but also enhance the learning
                                                               also equips veterinary professionals with practical skills for empathetic   environment for every student and colleague in your practice.
                                                               communication, for recognising and responding to caregiver burden, and
                                                               for developing practice processes that support both client care and team   Course details
                                                               resilience.                                                    Course type: Webinar      CPD hours: 2
                                                               Course details                                                 Course length: 2 hours    Course fee: £75
                                                               Course type: Recorded webinars   CPD hours: Up to 4            Tutors
                                                               with live Q&A             Course fee: £139                     Veronica Brewster BSc PGCert PhD FHEA, Head of Educational
                                                               Course length: 3 hours of recorded                             Development, RVC
                                                               lectures plus 1 hour for Q&A
                                                                                                                              Ruth Serlin BVetMed CertVA PGCAP MA FHEA MRCVS,
                                                               Tutor                                                          Training Consultant, Mosaica Consulting
                                                               Ruth Serlin BVetMed CertVA PGCAP MA FHEA MRCVS,                Jane Tomlin BSc BVetMed MSc CertSAS DipECVS HEA MRCVS,                             Lenny, lamb
                                                               Training Consultant, Mosaica Consulting                        Assistant Director of EMS, RVC
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