Following government and updated RCVS guidelines we remain open for emergencies, urgent veterinary care and work that is essential for animal health and welfare during this extended time period of COVID-19 government restrictions.

As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals. Each case will be assessed over the phone to ascertain if it can be seen at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to animal health and welfare.

Telephone Consultations

Our regulator, the RCVS (Royal College of Veterinary Surgeons) has approved temporary changes to allow veterinary surgeons to conduct some consultations over the telephone. Details of the how to book a telephone consultation are available here.

Animal owners who have symptoms of COVID-19 must NOT come into our hospital (symptoms include fever and a cough).

If you are unsure about your symptoms please refer to the NHS advice: https://111.nhs.uk/covid-19 

If you are a registered client showing symptoms or self-isolating, and your pet is sick or in need of emergency care, please phone us on 020 7387 8134 so that we can discuss the best way to provide veterinary care.

In order to reduce the number of people in the hospital, we ask that only one person accompanies your animal to the visit.

if you have any concerns, please call us before attending. 

Prescriptions

Please order your repeat medications online and we will contact you when ready. This will help us reduce the number of people who need to be in our hospital reception area.

Please note that we are currently only prescribing one months supply of medications at a time to ensure they are distributed fairly for the benefit of our patients.

There is currently no shortage of medications or supply as we are well prepared.

Vaccinations

In line the Royal College of Veterinary Surgeons and British Veterinary Associations guidelines, we are not routinely vaccinating companion animals (cats and dogs) with booster vaccinations this week due to the COVID-19 pandemic and in line with government requirements to minimise person to person contact.

This policy is under review on a weekly basis.

Rabbits, puppies and kittens requiring vaccination will be individually risk assessed over the phone by our team to ascertain if a vaccination is necessary at this time, or can be delayed in the interest of public health and social distancing without unreasonable compromise to the pets health. If you think your pet is at high risk, please contact our team where we can discuss this with you.
If your registered pet is due for a vaccination booster this month, we will be in touch with you directly with advice in the near future. If you are concerned about the implications of delays to vaccination on your pet’s health insurance, please contact your insurer directly for advice.

Advice for referring vets

Following government and updated RCVS guidelines we are currently open for emergencies, urgent veterinary care and work that is essential for animal health and welfare during this extended time period of Covid-19 government restrictions.

As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals, each case will be assessed over the phone to ascertain if it can be seen at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to animal health and welfare.  

We might not be able to accept certain emergency referrals depending on our own staffing levels and capacity. Please speak to our Emergency Team if you have an emergency case. 

Please advise your clients that they should NOT come to the hospital if they are self-isolating or have symptoms of COVID-19 and to seek an alternative party to bring your animal to us. 

In order to reduce the number of people in the hospital, we ask that only one person accompanies your animal to the visit. Please register at hospital reception on arrival. We are then asking clients who are able to then wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room. 

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