Following government and updated RCVS guidelines we remain open for emergencies, urgent veterinary care and work that is essential for animal health and welfare during this extended time period of COVID-19 government restrictions.

As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals. Each case will be assessed over the phone to ascertain the best course of action at this time.

Telephone Consultations

Our regulator, the RCVS (Royal College of Veterinary Surgeons) has approved temporary changes to allow veterinary surgeons to conduct some consultations over the telephone.
Details of the how to book a telephone consultation are available here.

Animal owners who have symptoms of COVID-19 or who are self isolating, must NOT come into our hospital (symptoms include but are limited to fever,cough, loss of sense of smell or taste).

If you are unsure about your symptoms please refer to the NHS advice: https://111.nhs.uk/covid-19 

If you are a registered client showing symptoms or self-isolating, and your pet is sick or in need of emergency care, please phone us on 020 7387 8134 so that we can discuss the best way to provide veterinary care.

In order to reduce the number of people in the hospital, we ask that only one person accompanies your animal to the visit.

if you have any other concerns, please call us before attending. 

Prescriptions

Please order your repeat medications online and we will contact you when it is ready. This will help us reduce the number of people who need to be in our hospital reception area. We may also be able to post your prescriptions to you.

Vaccinations

We are seeing pets for vaccination and you can now book your appointment online here 

Advice for referring vets

Following government and updated RCVS guidelines we are currently open for emergencies, urgent veterinary care and work that is essential for animal health and welfare during this extended time period of Covid-19 government restrictions.

As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals, each case will be assessed over the phone to ascertain if it can be seen at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to animal health and welfare.  

We might not be able to accept certain emergency referrals depending on our own staffing levels and capacity. Please speak to our Emergency Team if you have an emergency case. 

Please advise your clients that they should NOT come to the hospital if they are self-isolating or have symptoms of COVID-19 and to seek an alternative party to bring their petl to us. 

In order to reduce the number of people in the hospital, we ask that only one person accompanies the pet to the visit. Please register at hospital reception on arrival. We are then asking clients who are able to then wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room. 

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