Covid-19 Client Update (updated on 28 Feb 2022)

Clinical Service Delivery

For the time being, in order to protect our clients, staff and students and to facilitate the care of animals as a priority, we politely request clients to wear masks when speaking face to face with staff or students or when inside the hospital building. 

Prescription Collections

We politely request that a face mask is worn when entering the hospital to collect a prescription. Requests for repeat prescriptions can still be made by phone during normal dispensary hours Monday to Friday.  

Horse owners who have tested positive for COVID-19 or have symptoms of COVID-19  we would ask not to come into our hospital (symptoms include fever, a cough, loss of sense of smell or taste). If you are self-isolating and your horse requires treatment, please call us on 01707 666297.   

Advice for RVC Equine Practice Clients  

Please CALL us if you are sick or are self-isolating so we discuss suitable alternative arrangements to safely treat your horse. In this situation we will need someone present who is not sick or self-isolating to handle the horse. We politely request that you wear a face covering at all times whilst we are attending your appointment

Advice for Referring Vets

Please advise your clients that they should not come to the hospital if they are self-isolating or have symptoms of COVID-19 and to seek an alternative party to bring the horse to us. In order to reduce the number of people in the hospital, we ask that only one person accompanies the horse to the visit. We are asking clients who are able to wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room. Please advise your client to wear a face covering at all times when visiting us -  this applies to both inside and outside our buildings.

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