24 hour contact: 01707 666297
During these uncertain times, we would ask that clients keep checking these pages which we are regularly updating on how RVC Equine services are changing to address COVID-19 challenges.
We are adjusting the way we facilitate your prescription collections in line with Government guidelines for COVID-19. For Equine Hospital clients coming to collect prescriptions or medications – when you arrive please call us on 01707 666297 or 01707 666409 and let us know your vehicle registration so we can easily identify you. Please remain in your vehicle. A member of our Dispensary team will deliver your order to you in our car park so we minimise the number of people visiting the hospital. Please arrive before 1.00pm to collect. Requests for repeat prescriptions can still be made by phone during normal dispensary hours. This service will operate Monday to Friday.
Advice for horse owners attending the RVC Equine Hospital
Following government guidelines we are currently open for emergencies and urgent veterinary care only. All routine appointments will have to be rearranged or cancelled. We will contact you if you already have an appointment scheduled with us. The next couple of days are going to be very busy for our reception team so please be patient – we are doing our best to be in touch as soon as possible.
As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals.
Horse owners who have symptoms of COVID-19 must NOT come into our hospital (symptoms include fever and a cough) If you are self-isolating and your horse requires urgent treatment, please call us on 01707 666297. If you are unsure about your symptoms please refer to the NHS advice: https://111.nhs.uk/covid-19
In order to reduce the number of people in the hospital, we ask that only one person accompanies your horse if you have to bring it to the hospital. We are then asking any clients who are able to wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room.
Advice for RVC Equine Practice clients
Our ambulatory vets are now only undertaking urgent visits.
Please CALL us if you are sick or are self-isolating so we discuss suitable alternative arrangements to safely treat your horse. In this situation, you should NOT to attend the appointment in person, but we will need someone present who is not sick or self-isolating to handle the horse.
- We kindly request that no more than two people are present at the appointment. Please ensure that Government advice on social distancing is followed with a two metre gap kept wherever possible.
- We have remote access to your horse’s clinical records, so we can access all the pertinent information we need.
- We have adopted a no handshake policy and we are strictly social distancing which means having to decline on-site hospitality
- To minimise contact between people, our ambulatory vets are now based from home, only returning to the RVC Equine Hospital to drop off samples and restock the vehicles.
- Our veterinary trucks are fitted with hot water and sinks as well as hand sanitisers so that we can take appropriate biosecurity measures between visits, as we always do.
We will contact you if you already have an appointment scheduled with us. The next couple of days are going to be very busy for our reception team so please be patient – we are doing our best to be in touch as soon as possible.
As with any health concern, we want to ensure we are minimising the impact and reducing the possibility of exposure in appropriate ways.
Please note that individuals who have symptoms of COVID-19 must not accompany their horse for an urgent appointment (symptoms include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties). If you are self isolating please do not come to the yard. If you have been exposed to someone who is suspected of or has been confirmed with COVID-19 please try to find an alternative party to help us with your horse. If you are unsure about your symptoms please look at the government guidance
In response to government requirements and in line with the Royal College of Veterinary Surgeons (RCVS), British Veterinary Associations (BVA) and British Equine Veterinary Association guidelines (BEVA), we are not performing routine vaccinations including 6-monthly booster due to the COVID-19 pandemic to minimise person to person contact.
If you think your horse is at high risk, please contact our team and we can discuss this with you. Each case will be individually risk assessed over the phone by our team to ascertain if a vaccination is necessary at this time, or can be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health.
In certain circumstances, it may be appropriate to give the second vaccination of a primary course.
Advice for referring vets
Following government guidelines we are currently open for emergencies and urgent veterinary care only. All routine appointments will have to be rearranged or cancelled. We might NOT be able to accept certain emergency referrals depending on our own staffing levels and capacity. Please speak to our Emergency Team if you have an emergency case.
Please advise your clients that they should NOT come to the hospital if they are self-isolating or have symptoms of COVID-19. and to seek an alternative party to bring the horse to us.
In order to reduce the number of people in the hospital, we ask that only one person accompanies the horse to the visit. We are asking clients who are able to wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room.