During these uncertain times, we would ask that clients keep checking these pages which we are regularly updating on how RVC Equine services are changing to address COVID-19 challenges.  

Prescription Collections

We are adjusting the way we facilitate your prescription collections in line with Government guidelines for COVID-19. For Equine Hospital clients coming to collect prescriptions or medications – when you arrive please call us on 01707 666297 or 01707 666409 and let us know your vehicle registration so we can easily identify you. Please remain in your vehicle.  A member of our Dispensary team will deliver your order to you in our car park so we minimise the number of people visiting the hospital. Please arrive before 1.00pm to collect. Requests for repeat prescriptions can still be made by phone during normal dispensary hours. This service will operate Monday to Friday. 

Advice for horse owners attending the RVC Equine Hospital

In light of the expected extension of movement restrictions, the Royal College of Veterinary Surgeons (RCVS) has amended its guidance to the veterinary professions on what veterinary services can be provided. We continue to prioritise the health of clients, our team and the wider public by adhering to the latest government guidance while maintaining animal health. The guidance will be effective from Tuesday 14 April 2020 until further notice and will be reviewed in line with government advice. It is now appropriate that work beyond urgent and emergency care is undertaken in order to prevent a compromise of animal welfare during the extended time period.

During this period, we will carry out work that is essential for animal health and welfare or public health, and to relieve pain and suffering. This includes vaccination and castration and some routine work deemed essential for animal welfare. Each case will be individually risk assessed over the phone by our team to ascertain if treatment can be carried out at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health.   All services will be provided in a manner that supports social distancing, including avoiding all unnecessary in-person contact with clients, maintaining a safe physical distance, and ensuring that animals are only seen face-to-face where absolutely necessary. As with any public health concern, we need to minimise its impact and reduce the possibility of exposure in appropriate ways within our hospitals.  

Horse owners who have symptoms of COVID-19 must not come into our hospital (symptoms include fever, a cough, loss of sense of smell or taste). If you are self-isolating and your horse requires treatment, please call us on 01707 666297. If you are unsure about your symptoms, please refer to the NHS advice. In order to reduce the number of people in the hospital, we ask that only one person accompanies your horse if you have to bring it to the hospital. We are then asking any clients who are able to wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room.

Advice for RVC Equine Practice clients 

Due to updated guidance from the Royal College of veterinary Surgeons (RCVS) it is now appropriate that work beyond urgent and emergency care is undertaken in order to prevent a compromise of animal welfare during the extended time period. We will carry out work that is essential for animal health and welfare or public health, and to relieve pain and suffering. This includes vaccination and castration and some routine work deemed essential for animal welfare. Each case will be individually risk assessed over the phone by our team to ascertain if treatment can be carried out at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health.  

Please CALL us if you are sick or are self-isolating so we discuss suitable alternative arrangements to safely treat your horse. In this situation, you should not to attend the appointment in person, but we will need someone present who is not sick or self-isolating to handle the horse. 

  • We kindly request that no more than one person is present at the appointment.
  • Please ensure that Government advice on social distancing is followed with a two metre gap kept wherever possible.
  • We have remote access to your horse’s clinical records, so we can access all the pertinent information we need.
  • We have adopted a no handshake policy and we are strictly social distancing which means having to decline on-site hospitality.
  • To minimise contact between people, our ambulatory vets are now based from home, only returning to the RVC Equine Hospital to drop off samples and restock the vehicles.
  • Our veterinary trucks are fitted with hot water and sinks as well as hand sanitisers so that we can take appropriate biosecurity measures between visits, as we always do.

As with any health concern, we want to ensure we are minimising the impact and reducing the possibility of exposure in appropriate ways.

Please note that individuals who have symptoms of COVID-19 must not accompany their horse for an appointment (symptoms include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties). If you are self isolating, please do not come to the yard. If you have been exposed to someone who is suspected of or has been confirmed with COVID-19 please try to find an alternative party to help us with your horse. If you are unsure about your symptoms, please look at the government guidance

Vaccinations

In line with the updated Royal College of Veterinary Surgeons (RCVS) guidelines, vaccinations can be carried out providing rules of social distancing can be adhered to. Each case will be individually risk assessed over the phone by our team to ascertain if a vaccination is necessary at this time or can be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health

If you think your horse is at high risk, please contact our team and we can discuss this with you. Each case will be individually risk assessed over the phone by our team to ascertain if a vaccination is necessary at this time, or can be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health.

In certain circumstances, it may be appropriate to give the second vaccination of a primary course.

Advice for referring vets

In light of the updated RCVS guidelines coming into effect April 14th 2020 it is now appropriate that work beyond urgent and emergency care is undertaken in order to prevent a compromise of animal welfare during the extended time period. This includes vaccination and castration and some routine work deemed essential for animal welfare.

Each case will be individually risk assessed over the phone by our team to ascertain if treatment can be carried out at this time or should be delayed in the interest of public health and social distancing without unreasonable compromise to the horse’s health. We might NOT be able to accept certain referrals depending on our own staffing levels and capacity and our ability to maintain social distancing during a procedure. Please speak to our Equine Team to discuss what referral cases will be accepted.

Please advise your clients that they should not come to the hospital if they are self-isolating or have symptoms of COVID-19 and to seek an alternative party to bring the horse to us. In order to reduce the number of people in the hospital, we ask that only one person accompanies the horse to the visit. We are asking clients who are able to wait in their vehicle, or outside depending on the weather, to minimise traffic in the waiting room. 

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