Last updated 30th November 2020

Frequently asked questions about the Coronavirus (COVID-19) pandemic for students.

We appreciate that this is a difficult time for all of you and want to assure you we are doing everything we can to provide support and guidance to the whole student community.  We have set up these Frequently Asked Questions and Answers (for RVC students) to address as many of your concerns as possible and provide you with reassurance that we are working hard to ensure we continue to address your queries and concerns.

Please appreciate that we can only provide the information we have. Some answers require us to work with external stakeholders and we request your patience please, whilst we endeavour to seek agreement on the long list of challenges.

Please also note that this information is correct at time of publishing. Our aim is to keep it up to date, but as always, check the latest information you have been emailed, or contact the Advice Centre if you have any queries.

Latest course updates  →

Information for students required to self-isolate  →


Your health and COVID-19

Will RVC support COVID-19 test costs if needed to travel/for a Fit to Fly Certification?

This guidance applies to all students including interns and residents.

Students should check Foreign and Commonwealth Office travel advice prior to booking overseas travel, as travel may be restricted. Please also check with your airline or other transport provider re: required tests and certifications before you book and travel.
Students who are planning international travel to home over the winter break may need to secure Fit to Fly certification including a negative COVID-19 test result. In order to support students who need to gain a Fit to Fly certification, RVC is offering to contribute to a test up to the value of £100.
The RVC will not be able to contribute financially towards any certification required for:

  • Returning to campus for Term 2.
  • Purposes other than returning to family/home for the festive break ie. Not for international holidays
  • More than one trip

Please note that the RVC/University of London lateral flow test offered week commencing 30 November 2020 is not suitable for obtaining a Fit to Fly certificate.


How do I claim the contribution up to £100?

  • Please send an email to rvcaccountspayable@rvc.ac.uk with the subject heading “Fit to Fly COVID-19 test contribution – Your Name – Your Student Number”.
  • You should write your name at the top of the receipt and your certificate and attach a scan/photo of this to the email.
  • You should include the following statement in the email “I confirm that my travel was to return to family/home over the festive break”
  • If we already hold your bank account details, no further action is required and the funds will be paid into your account.
  • If we do not hold your details, you will be asked to complete a secure on-line form with this information so that payment can be made.
  • If you have any questions or need assistance submitting a claim please contact the Advice Centre (phone: 020 8051 3500)
  • Once the Finance team makes payment, you will be sent a notification by email (payments usually clear on Friday each week)

Where can I find advice and support regarding COVID-19 and the current situation at the RVC?

The RVC is committed to supporting all members of our community and will continue to provide regular updates via the website and the intranet in addition to targeted emails.

We want to reassure you that all of our Learning and Wellbeing services remain open and available to you and remember all these services can be accessed remotely.  

You can continue to book appointments with us via RVC Learn and your appointment will be held by phone or online to keep everyone safe, and to enable you to access support from wherever you are in the world. If you need to reschedule your appointment for any reason, please just let us know.  

You can reach us using the contact details below at the following times:

  • Advice Centre
    Monday – Friday 9:00-19:00 (GMT)
    Email: advice@rvc.ac.uk  Telephone: 020 8051 3500   
    All services are available including disability, housing, international student support, mental health, money advice and wellbeing.
  • Careers
    Monday and Tuesday 9:00-17:00 (GMT)
    Email: careers@rvc.ac.uk
  • Chaplaincy
    Monday – Friday 9:00-17:00 (GMT)
    Email: chaplaincy@rvc.ac.uk
  • Study Skills
    Monday – Friday 9:00-17:00 (GMT)
    Email: studyskills@rvc.ac.uk
  • Digital Learning
    Monday – Friday 9:00-17:00 (GMT)
    Email: learn@rvc.ac.uk    

We also want to remind you that if you fall ill or if you think you have symptoms of COVID-19 or if you have a concern about a fellow student, please report this immediately to the Advice Centre.

Please take care and remember we’re only a call or email away.

If you experience symptoms of COVID-19 you should also visit NHS 111 coronavirus advice and follow the medical advice provided there.

What should I do if I fall ill?

If you are a member of staff or a student and you, or someone you have been in contact with, develops symptoms of COVID-19 you will need to follow the RVC Track and Trace process.

If you experience symptoms of COVID-19 you should also visit NHS 111 COVID-19 Online Service and follow the advice provided there.

For further guidance on how to self-isolate in education settings see Coronavirus (COVID-19): guidance on isolation for residential educational settings

Remember we have well established processes to support students when they become unwell, for any reason, during their course and during assessment. These will continue to be applied in the case of students who have COVID-19 related issues and have reported these to the Advice Centre at the time they first occur.  

Covid-19 Risk Assessment - October 2020

To ensure the continued safety of staff and students and in accordance with Government advice on the 5 steps to working safely, the RVC has carried out a COVID-19 risk assessment. The assessment is in line with HSE guidance and has been completed following consultation with employees and trade unions. It has been shared with staff and students and will be updated when there are further changes in government advice.

Staying COVID-19 Secure in 2020

Download a PDF of this poster - Staying COVID-19 Secure in 2020

Do I have to wear a face mask at the RVC?

In line with our ongoing strategy to prioritise the health and wellbeing of our entire community and with increasing numbers of people on our campuses, we have supplied masks to all staff and students coming on to campus and created a policy for their use which can be We can all make a difference to the safety of our environment and I ask you to make adherence to this policy part of your contribution to our community.

Face masks/coverings must be worn at all times when on either campus unless:

  • In a private office whilst seated and socially distanced from others.
  • Eating or drinking socially distanced from others.
  • In your social accommodation bubble.

Our current guidelines on social distancing are:

  1. 2 metres distance still advised wherever possible, indoors or out.
  2. Where 2 metres is not possible, face masks should be worn by all parties.

Who this policy does not apply to:

  1. Students in an RVC-approved social bubble. Note that social bubbles are not defined in the workplace and relate only to accommodation arrangements.
  2. Contractors whilst working within the Hawkshead construction site.
  3. Those with special exemptions (see Policy)

Are there implications for Overseas Business Travel?

Yes, our policy has been updated to include guidelines about seeking approval for, and quarantining after, Business Travel overseas. Please find full details here.

Do I have to self-isolate after Personal Travel overseas?

Potentially yes, depending on where you are travelling to and the nature of your role. We have introduced guidelines for staff planning personal travel overseas.  Please find full details here.

With countries such as Spain and Luxemburg now affected by UK Government quarantine requirements, what does that mean here at the RVC if I still want to take a holiday abroad?

As mentioned in the Travel Policy Guidelines Addendum (3.3), we flagged that with the uncertain and transient nature of COVID-19, Government quarantine country listings are liable to change, with some countries moving onto the Government list requiring quarantine.  Staff are reminded (3.5) that if travel is to a country which IS on the UK Government’s quarantine list, self-isolation will be required upon return and, if working remotely is not possible, annual leave or unpaid leave will need to be taken for this period.

Individuals returning from countries whose quarantine status changes whilst on holiday will have their original arrangement agreed with management upheld.  Individuals who are booked to visit countries with quarantine status now changed (since originally booked), should speak to their managers and, if appropriate, explore whether the holiday/flights can be postponed to a date in the future. Please be aware that the effects of the COVID-19 are constantly changing both within and across country borders.

Individuals must accept the associated risks of booking annual leave requests to overseas destinations and any subsequent government quarantine changes.  As always, annual leave approval will always be subject to management’s discretion to facilitate the delivery of vital RVC services to our customers, clients and patients.     

Whilst on holiday abroad, the country restricted mobility so I was required to quarantine on arrival/stay in my hotel. Will I be able to claim back my annual leave for this period?

It is an individual’s personal choice as to how they chose to use their annual leave entitlement; the College will not reimburse annual leave entitlement under such circumstances.


Tuition fees

Will there be any change to tuition fees for 2020/21?

The College recognises that international students have faced a range of difficulties in arranging accommodation, re-booking flights etc. and as a result has frozen fees for the 2020-21 academic year at 2019-20 levels, being a 3% reduction on the previously published fee for international students.

Following the change in the mode of delivery and having made key adaptations to curricular scheduling, the RVC remains committed to delivering to its learning objectives and, in the case of professional degrees, the Day One Competencies and Skills (D1C&S) as required by the accreditation bodies.

In common with the rest of the sector in both the UK, USA and Australasia, the RVC’s position is that provided the learning objectives and D1C&S are delivered in such a fashion that the students can graduate in line with current schedules, no tuition fee reduction is warranted.

  1. The RVC is committed to supporting all its students in their learning needs at all times, including during the COVID-19 pandemic and the concomitant societal restrictions.
  2. Our commitment is to provide our students with the necessary learning opportunities so that they can achieve the course outcomes and, in the case of those studying toward registrable degrees with professional bodies, the requisite Day One Competencies and Skills.
  3. The RVC understands that students may have legitimate concerns with regard to their ability to access suitable learning provision during the COVID-19 pandemic and both the Universities Minister, Michelle Donelan MP, and the Office for Students have been clear that universities must continue to enable students to achieve the learning outcomes by adopting a range of different teaching techniques.
  4. Universities UK have issued a statement which says that where there is wide-ranging support for active and ongoing learning and progression, and where students can achieve the required learning outcomes for their course of study, individuals should not expect any tuition fee refund from their university. This echoes the FAQs published from the Minister Donelan, on 9 April 2020.
  5. The RVC’s position, in line with the rest of the sector both in the UK and the USA, is that where it continues to deliver the learning opportunities that will lead to a student’s scheduled graduation, the full tuition fee is still payable.
  6. The Office for Students requires us where necessary to find alternative means of providing the teaching and learning opportunities that will lead to successful graduation.
  7. This experience is expected to meet accreditor requirements and, in that regard, will be equivalent but not identical to that originally advertised.
  8. For most, this is transforming the learning interactions into online modalities which will include Lecture Capture, Personal Capture, digitally enabled interactions, tutoring, webinars, fora and video conferencing. For further information is available here: online learning FAQ.
  9. For some, this also means a re-scheduling of teaching so that activity that can be managed remotely (e.g., research projects) is delivered ahead of schedule, thus enabling more intensive face-to-face activity to occur in the 2020/21 academic year.
  10. To assure the quality of this alternative means of teaching and learning opportunities, we continue to follow guidance from the Quality Assurance Agency.
  11. Assessment, whether formative or summative, continues to be subject to, and  benefit from, appropriate quality assurance processes, including standard setting, internal moderation and scrutiny by external examiners to ensure that work and assessment of student attainment meets national degree standards and, where applicable, professional body requirements.
  12. In addition to learning opportunities, the RVC will continue to provide students with advice and specialist services to support studies and wellbeing. This has been enhanced with extended Advice Centre hours, additional support for those still in their student accommodation, and increased hardship funding to support those most affected by the COVID-19 crisis.
  13. Should external factors prevent or delay the delivery of the necessary educational standards preventing achievement of learning outcomes, or where appropriate Day One Competencies and Skills, such that completion and scheduled graduations are delayed, no additional tuition fee will be payable.

This has been shared with the RVC Students’ Union.


Teaching

What is Blended Learning? and other FAQs

Get answers to your questions about Blended Learning at the RVC →

Please follow the link above to find answers to questions about the IT setup; Learning plans and the timetable; how to watch video recordings; how to plan your learning and much more.

Can I request an interruption to my studies?

Find out about Blended Learning at the RVC →

We recognise that students may wish to interrupt their studies for a variety of reasons. All interruptions must be approved by the RVC and approval will only be given due to exceptional personal circumstances. We will not normally approve interruptions requested due to the necessary adjustments being changes made to teaching and assessment due to the current COVID-19 pandemic.

You must request formally request an interruption by emailing the appropriate team as below:

Course type Email request to
Research students See PGR FAQ
Interns/Residents Please email your supervisor
All other taught programmes advice@rvc.ac.uk


We will investigate the impact that any interruption will have on your studies, RVC accommodation, funding arrangements and other implications as appropriate to your personal circumstances (e.g. Tier 4 student sponsorship). We will advise you of all implications so that you can then make an informed decision as to whether to take a break from your studies.

Interrupting your studies may change the tuition fee that is due for academic year in which you are deferring  – please see our Student Fees Policy 2019/20 for further information. Interrupting study will always delay completion of your course and when you can graduate. For some accredited courses, there are specified time limits for study as set by professional bodies – for further information please see our General Regulations for Study and Award.


Assessment and exams

What should I do if I fall ill and am unable to complete formative or summative assessments or meet assignment deadlines?

If you do fall ill, you must self-declare by contacting the Advice Centre to let them know of your condition.

In addition, if you are experiencing symptoms of COVID-19 you should also visit NHS 111 COVID-19 Online Service

  • Assignments
    Students unable to meet the deadline for medical reasons or unforeseeable, unmanageable or uncontrollable personal circumstances should seek an extension to the deadline from the year or course leader with accompanying medical or other independent evidence. All those with COVID-19 symptoms should be tested using NHS services; you may be asked to provide a copy of these details and the subsequent NHS advice to support your extension. Please also report your medical status to the Advice Centre as we will then be able to implement our Track and Trace procedures as well as advise on the implications for your studies and refer to the relevant teams to support your continued learning and assessment wherever practicable once you are well; your priority must be your health and recovery.
  • Exams/Online Assessments
    A candidate unable to sit these as a result of illness or other unavoidable cause, should present independent evidence to the relevant progress committee and seek a deferral of the sitting. Deferrals may only be granted prior to the examination. All those with COVID-19 symptoms should be tested using NHS services; you may be asked to provide a copy of these details and the subsequent NHS advice to support your extension. Please also report your medical status to the Advice Centre as we will then be able to implement our Track and Trace procedures as well as advise on the implications for your studies and refer to the relevant teams to support your continued learning and assessment wherever practicable once you are well; your priority must be your health and recovery.

I was planning to take NAVLE in April what should I do?

The latest information from the International Council for Veterinary Assessment (ICVA) can be found on the NAVLE website - www.icva.net/news-and-updates. Prometric testing centres are open but subject to local restrictions. Latest information on can be found on the prometric website www.prometric.com/corona-virus-update.

  • The testing windows are as follows:
    • September 1 - December 31, 2020
    • April 12 - 24, 2021

For queries or support with NAVLE contact studyskills@rvc.ac.uk

Can I defer my assessments?

If you are prevented from taking either a formative or a summative assessment in 2019/20, you can delay taking the assessment until it is next offered. If you wish to defer an assessment, you must contact the Advice Centre in the first instance to let them know that you want to delay your assessment and the reasons why. The Advice Centre will then liaise with wider teams and staff as appropriate so that your deferral is considered and if approved, recorded so that arrangements can be made for you to take the assessment at the next opportunity.

Deferring an assessment will not change your tuition fee as the assessment will be taken at a later point. Deferring a first attempt at an assessment effectively moves your first attempt to the delayed date; as a first attempt the mark awarded will not be capped. If you had already attempted the assessment and are already on a re-sit opportunity, your mark normally remains capped.

How do I get ready to take a proctored online exam? What support is available?

We recommend you to start preparing early for your proctored exam so you can ensure that any issues are worked out prior to your assessment.

This 5 step checklist should get you started:  

  1. Download the Proctorio extension for GoogleChrome to your computer Proctorio should be able to assist you with any set-up issues and we recommend you contact them directly. https://proctorio.com/support  or email support@proctorio.com. If you continue to experience difficulties then please contact exams@rvc.ac.uk  or learn@rvc.ac.uk 
      
  2. Get familiar using the software in advance of your summative assessment – A test site is available in the Study Skills area for you to use once you’ve downloaded and setup the Proctorio extension on the computer, and prior to your formative opportunity. All of the guidance documents on using the proctoring software (Proctorio) are available in this area and the LEARN team can provide further advice and support around any technical queries or issues 

  3. Consider how to adjust your exam taking strategies for online exams -  taking exams online is going to be different and you may need to adjust your strategies. Contact the Study Skills team who can help you do this.  

  4. Read through your exam instructions carefully from the Exams Office – The Exams Office will email out detailed step by step instructions ahead of your online exams. These instructions will include the appropriate LEARN links as to where you will find the exams, specific timings as well as any other information you need to complete the exam. You will also be informed who to contact should you encounter any problems during your online exams. Please ensure you read these instructions in full prior to your exams. Should you have any queries please contact your Examinations Officer who will be able to assist you. Proctorio Guidance - https://learn.rvc.ac.uk/mod/book/view.php?id=81225    

  5. If you have Special Examination Arrangements in place these will remain. We will provide additional information to those students directly but invite students to contact us at disability@rvc.ac.uk if they have any additional questions or queries about their examination arrangements.

How does Proctorio work and why is it being used?

Following clarification around assessment requirements and additional guidance provided to the RVC by our professional accrediting bodies the RVC have implemented the use of proctored exams using Proctorio. Proctorio works through a Google Chrome extension installed onto the user’s computer and a Proctorio tool that is added to specific exam courses within RVC LEARN. It is only when the chrome extension and the LEARN tool are used together (within an RVC LEARN exam) that the proctoring functionality is activated to create and maintain the exam environment. The Proctorio extension cannot and does not work outside of the RVC LEARN exam course as the Chrome extension is only activated when in the presence of the Proctorio tool which is applied to specific exams within RVC LEARN. The proctoring software becomes active when you enter the exam and undertake the required checks and deactivates itself once you have submitted your exam. During normal computer usage the Chrome extension remains dormant.

How does Proctorio create conditions that replicate an exam environment?

To create the exam environment Proctorio asks you to perform certain checks these include testing your microphone, camera, internet speed and external devices that are plugged into your computer. Information from the microphone and camera are captured by the software to eliminate suspicion of cheating whilst information about the internet connection and speed are used to monitor connection performance, these can be referred to should you be disconnected during the exam. Proctorio will also look to detect any external devices connected to your computer (these could include an external hard-drive, second screen or external speakers) you will be asked to disconnect these.

What can I have on the desk, during an exam?

Apart from your RVC ID card and appropriate IT set up (PC/laptop, microphone and webcam) you do not need anything else. You are not permitted to have anything on your desk / around your computer that could be considered as suspicious or inappropriate. Items such as mobile phones, calculators, text books, course notes, etc are not permitted unless indicated by the Exams Office.

You are permitted, if required, to have blank paper on your desk for taking short notes. In addition, you are able to have a drink, some food, tissues, etc within reach. At the start of the exam you will be asked to scan the room (see below) and should ensure you show the blank paper during the room scan. You also need to ensure you leave sufficient time to show the notes you have written fully to the camera prior to your exam session ending.  

You should try and have as little as possible around you when you are taking your exam in order to avoid this being flagged as suspicious when your recording is reviewed.  There is no ability to highlight questions in a different colour but there is the ability to ‘flag’ a question should you wish to carry on your exam and return to that question at a later stage.   The Study Skills team can help you with an exam strategy using the in-quiz whiteboard and ‘flag’ tools.

Do I need my ID in order to take my exam?

You will be required to show your RVC ID card to the camera at the start of your exam and this will be recorded. If for some reason you do not have your RVC ID card, please use any official identification that has your photograph and your full name (e.g. a driving licence, passport) and ensure it can be seen properly when you are asked to present it to the camera.

How do I complete the room scan at the start of the exam?

At the start of the exam you will be prompted to ‘scan the room’. You should move your camera around to show as much of your environment as possible, including the area immediately around where you are sitting (your ‘desk’). This is in order for us to ensure you are not sitting with others in the room or have any materials / devices that you could consult during your exam. The room scan helps the person reviewing your recording as it means they will be aware of what is around you and can make a better judgement on suspicious activity that is flagged by the system.

Will the time for scanning the room be deducted from my exam time?

In the set-up phase of a proctored exam, you are required to “scan your room” during this process if you intend to use paper for note taking please show the paper to the camera at this time. As this is within the set-up phase of your exam this does not deduct from your exam time.

Can I eat/drink during my exam?

You can have a drink and some food if desired on your desk. No additional items, calculators, notebooks, or mobile phones should be within reach while you are taking your proctored exam.

Can I use more than one screen?

No, you should only have one screen connected at any time. Having more than one screen will result in you not passing the initial verification process, and you will be asked to disconnect your second screen.

Can I navigate away from the screen during the exam?

No, you should remain within the exam browser until you have submitted your exam. Please remember you are being recorded (via your webcam, microphone and screen) and navigating away from the proctored exam will be flagged as suspicious behaviour.

Can I take my exam on a tablet?

No. You can only take a proctored exam on a laptop or desktop PC and need to have Google Chrome as well as the additional ‘Proctorio’ extension installed.

Can I take my exams on a Mac?

Yes, you will need to install Google Chrome and the Proctorio plug-in in advance of your exam. Further, you will need to make Chrome your default browser. Also, there may be a need to allow Google Chrome ‘permission’ to share screen prior to staring the verification process.

If you need help in setting this up please contact Proctorio  https://proctorio.com/support   or email support@proctorio.com.  If your query cannot be resolved with Proctorio please contact the LEARN Team prior to your formative opportunity

Can I wear ear plugs, noise cancelling headphones, etc?

Should you need to wear something like this to ensure a quiet exam environment then you must demonstrate that they are standalone items and do not have the ability to connect to anything. You are also advised to inform the Exams Office prior to your exam and confirm they are not able to connect to anything. This could hinder the reviewing process if you do not let us know beforehand.

Can I use other applications on my computer during the exam, such as Word, Excel, Google, etc?

No you cannot use anything outside of the proctored exam area. Attempting to use any other applications or software will be considered as a suspicious action and will be flagged for further investigation. You are advised to make use of the ‘in quiz’ tools of the calculator and whiteboard.

Can I use scrap paper/make notes/highlight questions during the examinations?

Students are able to make use of the ‘in quiz’ whiteboard which will allow you to write notes online during your proctored exam. The whiteboard can be moved around your screen and also minimised to ensure it does not obscure the question you are answering. As the whiteboard is within the exam, any activity (notes drawings, etc) will be recorded as part of your screen recording but it will not be marked.  

Should students feel that using the whiteboard is difficult, you are permitted to have blank paper on your desk for the purpose of writing short notes. At the start of the exam you will be asked to scan the room and should ensure you show the blank paper during the room scan (see above). You also need to ensure you leave sufficient time to show the notes you have written fully to the camera prior to your exam session ending.  

There is no ability to highlight questions in a different colour but there is the ability to ‘flag’ a question should you wish to carry on your exam and return to that question at a later stage. The Study Skills team can help you with an exam strategy using the in-quiz whiteboard and ‘flag’ tools.  

If you are a student with a long-term health condition or disability, including a diagnosed learning difference such as dyslexia or dyspraxia, please contact the Disability Adviser to discuss any special exam arrangements that may be needed. Email: disability@rvc.ac.uk 

Can I use a graphics pad to make notes on the whiteboard?

No, you are able to use a mouse to make sketches/diagrams and type notes/text using the keyboard. Connecting a ‘graphics pad’ may cause issues with the proctoring software.

Can I take the exam with people in the room?

No as this will be flagged as ‘suspicious’. You should take the exam in a room, or area, where it is quiet, you are alone and will not be disturbed by others.

What should I do if my internet connectivity is poor?

Please test you internet speed at https://www.speedtest.net . If your upload speed is below Proctorio’s minimum required threshold of 0.092 – 0.244 Mbps, *please take this up with your internet service provider well in advance of your proctored exam.   *please take a screenshot and send this to exams@rvc.ac.uk who will be able to advise further. 

I do not have access to a computer. Is there any support available?

If your current laptop is out of date and you are considering purchasing a new device please look at the Blended Learning FAQs to review the recommended requirements. There are a limited number of discounted, high spec laptops available for students to purchase from the library. You can either visit the library or log a call on the Service Desk Portal using the general Library form. If you still have an issue with your equipment please contact exams@rvc.ac.uk  who will be able to advise further about the possibility of accessing computer equipment on campus.

I don’t have a camera for my computer, what should I do?

The IT helpdesk have a limited number of web cameras for loan during the period of the assessment, to enquire please log a call on the Service Desk Portal using the IT Helpdesk general enquiry form. 

My home environment is not suitable for sitting exams, what can I do?

You should make an initial appointment with the Advice Centre to discuss your concerns and see how this could be managed.  

Can I use a calculator during my exam?

You cannot use a calculator outside of the proctored exam screen, i.e. one on your desk or mobile phone. However, you will be able to use the ‘in quiz’ calculator throughout your exam, which you can find within the floating tool bar on the quiz screen.   The Study Skills team can help you with an exam strategy taking exams online.

What if I am disrupted during my exam? E.g. doorbell, phone etc.

Once your exam starts you should not leave the viewing area of your webcam for any reason (unless it is an emergency). Should something occur, such as a doorbell or phone ringing, as long as your actions do not look suspicious this will not be a problem (don’t answer or cancel the phone call or leave to answer the door). When your recording is reviewed the reviewer will be able to distinguish between things you have little or no control over and things you should not actually do. If ‘something’ happens then either do not interact with it or shut it down straightaway. For instance, if someone comes in your room and starts talking, simply say you are taking an exam and ask them to leave.

Preparing for your exam:

  • Check your laptop / computer is fully updated and charged or plugged in
  • Make sure you have created a suitable exam space
  • Clear away all learning materials, or anything that may look suspicious when your recording is reviewed
  • Turn off devices (phone, tablet etc) and put them in a drawer or bag, completely out of reach and view
  • Let members of your household know that you are taking an exam, to ensure you are not disturbed.
  • Close doors to the room you are in, if possible, and maybe place a sign, making others aware you are taking an exam

What happens if my internet fails during an exam? Who should I contact?

You will be given full instructions ahead of your exams about how to access support if you should need it. Students can re-enter the exam and continue their attempt if they have not submitted their answers and there still time left, although you will be required to go through the verification process again.

Should you lose connection for a long period of time please contact the Exams Office and we will endeavour to help resolve your issue if at all possible. If your internet connection resumes we should be able to increase your exam length in order for you to recommence your exam without losing out on any time. This is dependent on timings of other parts of your exam that may be held on that day.

Can I change the background colour/colour of the text?

You can change the font size and background colour on LEARN by using the accessibility toolbar. The accessibility toolbar is located on the left-hand side of all pages on LEARN and is available during proctored exams.

Can I move back and forth between questions?

Yes, you can move between questions as you wish by either clicking the ‘previous’ or ‘next’ buttons below the question or by using the question grid in the top left of the page to jump between different questions. In addition, you are able to flag questions in order to come back to them later and this will also be signified in the question grid in the top left of the page. 

I usually look away from my computer screen when thinking, will the exam software interpret this as potential cheating?

Remember: Nobody is watching you take your exam in real time – the system produces a recording (of the screen, video and audio) and then analyses it for “suspicious activity”. It will flag each of these activities which will then be reviewed by a member of the Exams Office, and investigated further if deemed necessary.

Examples:        

  • Reading a question out loud to yourself is fine but talking or discussing questions with someone else in the room is not.
  • Looking around/away from your computer whilst thinking about an answer is fine but staring away from the screen continuously is not. 
  • Getting up to stretch but remaining in view of the webcam and microphone is fine, leaving the view of the webcam is not.

Should students feel their approved special exam arrangement is not fully compatible with being proctored and not being able to leave the webcam viewing area, you should contact the Disability Adviser.

Will someone be watching me whilst I am taking the exam/I am not comfortable with someone having “live” access whilst I am sitting the exam?

No, nobody is watching you take the exam in real time – your webcam, microphone and screen are constantly being recorded to provide a record of your exam sitting. Any decision to investigate a student’s actions further will be made by a human being and not by the software itself.

Proctorio uses automated recording software and AI algorithms to record the person taking the exam and indicate events/flags that should be reviewed. At no point during your exam is anyone “behind the camera” watching you. Event/flags will only be reviewed by a member of the Exams Office after the completion of the exam. If you experience issues or problems either in the set-up or during your proctored exam, Proctorio provide a 24/7 support service https://proctorio.com/support or email support@proctorio.com. If you are unhappy with this support, please contact exams@rvc.ac.uk.

How does the Proctorio extension work on my computer?

In order to ensure that all exams are taken fairly Proctorio utilises a number of browser permissions, including:

  • read and change all data on the websites you visit – used to limit (or prevent) access to websites
  • display notifications – prevent notifications being used as a method to obtain prompts and information
  • modify data you copy and paste; - used to limit or prevent the ability to copy and paste content from the exam or an external source
  • capture content of your screen – to enable screen capture used to ensure exam integrity and to provide in exam support as required
  • manage your downloads – used to limit or prevent the download of content during an exam 
  • identify and eject storage devices – used to ensure exam takers cannot access other sources of information.
  • Also used to sense the presence of a second screen.
  • manage your apps, extensions and themes – used to prevent access to other programmes for the exam duration 
  • change your privacy-related settings – used to enable these changes at the start of the exam and then to release these permissions and restrictions once the exam has been submitted.  

All of these permissions are used by the proctoring software and the exams office to tailor the exam experience and provide a flexible but secure environment in which to take your exam. As soon as you’ve finished the exam, you can uninstall Proctorio if you wish to give you ease of mind. Just reinstall the browser extension before your next online exam.

Who will be reviewing my recordings and what will happen to the data that is recorded?

Proctorio recordings will initially be reviewed by staff within the Exams Office. Should there be a need for further investigation of suspicious activity then additional and appropriate RVC staff may also be required to view the recordings. The company that provides the proctoring software, Proctorio, states on their website: “Proctorio, also, runs as a browser extension. This means there is no native software, with full access to your computer system. Proctorio only runs during your exam. As soon as you’ve finished the exam, you can uninstall Proctorio to give you ease of mind. Just reinstall the browser extension before your next online exam”. You can view Proctorio’s privacy statement as follows: https://proctorio.com/about/privacy

What data does Proctorio collect and how is it managed?

The data collected by Proctorio can include:

Name as recorded in RVC LEARN and email address - used to tie the exam attempt and grades to the correct student record within RVC LEARN
Photos of you and your RVC ID – used to confirm identity so that we can confirm the correct person is sitting the exam. 
IP address and IT performance – used to monitor your IT performance and internet speed. Any drops in performance are recorded and can be referred to should a technical issue cause you to drop out of the exam. 

In accordance with Proctorio’s data security policy this data is retained for “only as long as required by the institution”. As such this data and the exam recordings will be retained until they have been reviewed and approved by the Exams Office. If exam irregularity is suspected, it may be necessary to keep the data and recordings longer to allow further investigations and review to take place.     

What data is shared between RVC and Proctorio?

To ensure Proctorio works correctly RVC LEARN shares some data with Proctorio this data is limited to your name as recorded in RVC LEARN and your RVC email address. All data collected by Proctorio is securely stored in UK based data centres in line with GDPR requirements. Members of Proctorio staff do not and will not access any recordings unless requested to do so by RVC colleagues and this would be limited to technical issue resolution only. The duration data is retained is also dictated by the RVC. If there are no events/flag requiring further investigation the recording and data can be deleted following review. If however, there are events/flags that require further scrutiny the recording will need to be kept until the conclusion of this process in order that it can be used in the event any appeals against decisions taken.

I installed Proctorio and I notice that my computer is overheating?

It is very unlikely that, during normal running of your computer, any tendency to overheat will be caused by Proctorio. As outlined above Proctorio is not able to run or “spy on you” in the background due to the way the extension and LEARN tool need to work together. As we approach the exam period you will all be compiling, consolidating and reviewing course materials – this takes considerable memory and processing power which then places a burden on your battery. Additionally, there are a number of factors that could contribute to battery overheating including poor air flow around the laptop and keeping the laptop continually on charge (opposed to allowing the battery to go through charge and discharge cycles – similar to the way we use mobile phones). The link below provides some other useful tips on how to improve your laptop battery life.

https://uk.pcmag.com/laptops/116734/how-to-increase-your-laptop-battery-life

How will the system know if I am cheating/what will flag up as suspicious activity?

The software notices behaviours and movement and records these but does not to make decisions, that is left to the reviewer of the recording. We do not expect you to remain completely still/quiet during an exam but, if possible, please avoid excessive movement. The system flags up “events” based on pre-set parameters, for example, an increase in audio levels, significant head or eye movement. The software may also flag any unusual event in the recording for a staff member to view. This is purely an indicator used to aid those reviewing your recording. Any decision to investigate a student’s actions further will be made by a human being and not by the software itself.

I have Special Examination Arrangements (SEA) in place already, will these continue to be in place?

Yes. Students who are in receipt of an additional time allowance will have this included in the length of their proctored exam. Students with a rest break allocation (5 mins per hour, 10 mins per hour, as and when required, etc) will have this time added onto exam time as they would for ‘in person’ exams. Please be aware that students are unable to leave the viewing area of their webcam to take their rest break but getting up and stretching is allowed. Should students feel their approved special exam arrangement is not fully compatible with being proctored and not leaving the webcam viewing area, you should contact the Disability Adviser. The Study Skills team can help you with an exam strategy taking exams online.

My Special Examination Arrangements include rest breaks / I have a condition that means I may have to use the toilet more often or have difficulty with sitting for long periods. How will these needs be accommodated?

Students with a rest break allocation (5 mins per hour, 10 mins per hour, as and when required, etc) will have this time added onto exam time as they would for ‘in person’ exams. Please be aware that students are unable to leave the viewing area of their webcam to take their rest break but getting up and stretching is allowed. Should students feel their approved special exam arrangement is not fully compatible with being proctored and not leaving the webcam viewing area, you should contact the Disability Adviser.

Where can I find the Proctorio guides and test site?

These can be accessed in the Study Skills/Assessment/Proctored assessment area here

Is Proctorio able to 'steal' any of my data in the background during my assessment?

No. During your assessment Proctorio is only concerned with creating, maintaining and monitoring the exam environment. Once the exam is submitted the Proctorio extension returns to its inactive state.

Is Proctorio storing my browser history?

No. At the RVC we only use two of the available Proctorio settings – “allow a specific URL”, this will allow you to visit a designated URL during your exam this may be to allow you to access another area within RVC LEARN for example, to download an open book exam question paper. We also use “restrict web traffic”, preventing you from accessing any other sites during your exam. Proctorio only monitors your activity for the duration of your exam to confirm that you have accessed the correct site (if allowed) and have not accessed any other sites.

Will Proctorio affect my laptop's performance?

No, but in order for Proctorio to work best it is suggested that you restart your laptop prior to an exam in order to free up as much RAM as possible additionally, you are also advised to close programmes that may be running in the background or on start up. This will ensure a smooth exam experience. Similarly, after the exam it may be prudent to also do another restart so that your RAM is refreshed for your other work.

Many of the issues experienced relate to available RAM and or available disk drive space as reaching the limit in either of these areas causes a laptop to slow down and struggle to open programmes. It is advisable to monitor this and as necessary use an external hard drive or cloud-based storage solution to store files.

How has been Proctorio been used at RVC?

As of the end of this week it has been used for:

  • 5151 exam hours
  • Across 10 programmes
  • <10% (less than 10%) of students require support from the exams office or LEARN helpdesk. The majority of cases stem from set-up issues that are easily resolved and confirmed using the Proctorio practice exam


Placements and work experience

AHEMS

The Royal College of Veterinary Surgeons (RCVS) have made a temporary change to the AHEMS requirements for pre-clinical students (BVetMed 1, 2 and GAB) in light of the current COVID-19 situation. This change is a reduction by 50% of the required 12 weeks, making the new minimum requirements 6 weeks.  

The RCVS have stated that the remaining 6 weeks will not be required to be made up in the later parts of the course and will not impede registration upon graduation. However, they are requiring that pre-clinical students engage with online resources and modules that will be designed by the RCVS and partners to supplement the opportunities for ‘hands-on’ experience lost during the pandemic. The RVC is awaiting details of these resources, once we have these we will be providing details to students.  

This reduction to 6 weeks is the minimum required for AHEMS and progression to BVetMed3. This is a reduction from the 8 weeks that was previously communicated to students by the RVC. Please note that students are still permitted to book and attend placements above this minimum provided it is safe and convenient, notwithstanding any national or local restrictions.  

If you choose to cancel placements in light of the change in the RCVS position, please ensure you contact the placement manager/supervisor and academic registry AHEMS@rvc.ac.uk giving adequate notice. Placements often rely on the help of AHEMS students, so please be considerate and give adequate notice.  

In short the AHEMS requirements for current BVetMed 1, 2 and GAB students are:   ·      

  • Minimum of 6 weeks (BVetMed 1, 2 and GAB) for progression into BVetMed3. ·      
  • Students are still permitted to complete above this new minimum, provided it is safe and convenient, notwithstanding any national or local restrictions. We would like to emphasise that even if you have a placement booked it is still critical that AHEMS is only actually undertaken in line with the current COVID-19 guidelines regarding movement restrictions and social distancing referable to the relevant region (local/state/national). If possible, please attach evidence to prove adherence to these guidelines with your booking form. If this is not possible at the time of booking, the placements team may request further information at a later date: please respond positively. The maximum number of weeks students can complete is 12.
  • There is no limit within this maximum to the amount of AHEMS that can be undertaken overseas and bookings can be made outside the UK in the summer break if it is safe and convenient for you, notwithstanding any local/state/national restrictions.
  • The species and consecutive weeks requirements have been removed. However, it is anticipated that a balance of placement types will be maintained as far as possible to maximise your learning opportunities.
  • AHEMS placements can be booked in the September resit exam period provided that you are able to attend any deferred assessments you may have at this time.
  • The requirement that BVetMed 1 students complete 8 weeks of AHEMS in their first year has been removed. There is now no minimum number of weeks for progression to BVetMed 2.
  • During the Easter period 4 days were counted as a working week. What is defined as a working week has now reverted back to the standard period as defined in the AHEMS handbook (generally 6 days for agricultural placements and 5 days for practices/kennels/labs).  The AHEMS booking process and the requirements for insurance remain as usual. However, as stated above, if possible, please provide evidence of planned adherence to local/state/national guidance on movement restrictions and social distancing, these should be attached to your booking form.
  • All forms and enquires should continue to be directed to AHEMS@rvc.ac.uk

The RCVS have now released their online resources and have provided further guidance on the requirements. Below are the links to the RCVS and BSAVA resources that are available to all UK registered veterinary students.

The RVC interpretation of the RCVS guidance for the online content is that it is the student’s responsibility to develop their own study plan using the content that meets their individual learning objectives for missed AHEMS experiences due to COVID-19. Because of this the RVC will NOT require the completion of booking forms, proof of completion of the online content or folium entries for the online content. Instead students are encouraged to engage with the content to maximise their learning and to complement content already covered within the course and on earlier AHEMS placements. Students are NOT required to complete all resources, instead they should engage with those that help with their learning and preparation for BVetMed2/3.

There are two core resources. One developed by the RCVS and partners which covers production animals and another developed by BSAVA which is focused on small and exotic animal practice. The BSAVA material is also accessible via the RCVS online AHEMS resource page under small animals. Both sets of resources are very useful, and we encourage students to engage with them where appropriate in meeting their individual learning needs.

RCVS developed AHEMS resources

This is broken down into species with individual links to specific content, including YouTube clips, institutional videos and downloadable content. Currently there are no resources for equine, however this will be added in due course. Please use this link for accessing the content: https://www.rcvs.org.uk/lifelong-learning/students/veterinary-students/extra-mural-studies-ems/online-animal-handling-ems-resources/

BSAVA

BSAVA, through its online Library, has now made available a collection of lectures, chapters, video links and podcasts that students can use to help them with their AHEMS. It covers canine, feline, small mammals, reptiles and birds in a series of modules. This collection is free to student UK and Irish student members (and student membership of the BSAVA is free but the students do need to register on the website using their university email address). Please use this link for accessing the content: https://www.bsavalibrary.com/pages/preclinicalems

Despite the available online content from the RCVS and BSAVA, please note that students are still permitted to book and attend placements above the minimum of 6 weeks provided it is safe and convenient, notwithstanding any national or local restrictions.  For these and already completed placements please remember that folium entries are still required to be completed and signed off by your tutor (pre-clinical or clinical tutor).

EMS

2nd October 2020 Update - specifically for students graduating 2023

In light of the disruption caused by Covid19 the RCVS have reduced the ClinEMS requirements to 21 weeks.These requirements have been posted on the EMS pages of the RCVS Website and the situation regarding EMS will continue to be monitored closely.  

16th July 2020 Update

All 2020 graduating students will have now received a letter from the RCVS detailing that students will only be required to complete 18 weeks of ClinEMS.  

The essential details are:

All 2020 graduating students will require a total of 30 weeks of EMS (combining AHEMs and ClinEMS) in order to graduate.  

If you have any further queries please contact jtomlin@rvc.ac.uk  

3rd July 2020 Update 

With further changes being announced in the Covid-19 ‘lockdown’ across the globe, if it is possible for you to safely attend an EMS placement we are accepting EMS bookings by email.  Please send all booking forms (and attachments) to ems@rvc.ac.uk.

Please do ensure the paperwork is filled in correctly and all necessary attachments are submitted in one submission as incomplete paperwork and piecemeal submissions create unnecessary delays with the application process. We are obviously prepared to consider “non-standard” placements but do need you to supply as much information as possible about working patterns and working hours with a copy of the email correspondence from the practice. 

It remains critical that clinical EMS is only performed in line with all International/national/regional/local Covid-19 guidelines regarding movement restrictions, social distancing and any other relevant requirements referable to the relevant region, and individual practice in which you intend to undertake your EMS. We are no longer requiring “proof” of compliance to these guidelines but please be aware that is it entirely your responsibility to ensure that you comply with and adhere to current guidelines regarding social distancing and wearing masks as well as any additional Health and Safety guidelines and specific PPE requirements implemented by the placement itself. You must also ensure you adhere to local quarantine rules if returning to the UK for previously booked EMS. 

Finally, remember there is a lot of variation amongst veterinary practices in their ability and willingness to accommodate students on EMS placements as well as their ability to process your requests. Please remember that you are asking to be a guest of the practice and be considerate in the process of arranging your EMS placements and understanding if a practice feel they can no longer offer an EMS placement. If a previously booked placement does cancel – please let the placement office know asap by completing an EMS Variation form https://learn.rvc.ac.uk/mod/book/view.php?id=70769&chapterid=120324 so that your Rover EMS records can be officially updated and we can continue to monitor the changes in the provision of placements.

Rotations

BVetMed 4

Please refer to your email of 7th May 2020 with full details of remote online rotations covering both core and tracking learning opportunities. You have access on demand to all the recorded seminars, quizzes and problem sets in all of these rotations.  These are all formative so you can sign up for as many rotations as you wish. The sign up process for the interactive sessions is now available and can be accessed at the bottom of the Rotations Information page on LEARN.  

For quick reference, the rotations that will be offering these opportunities are listed below: 

  • Anaesthesia & Analgesia
  • Small Animal
  • Internal Medicine
  • Small Animal Emergency Medicine
  • BSAH
  • Equine Surgery/Ambulatory
  • Equine Medicine/Equine Emergency and Critical Care
  • Pathology/Veterinary
  • Public Health
  • Diagnostic Imaging
  • Farm Animal
  • Blue Cross
  • Cardiology
  • Critical Care
  • Neurology
  • Oncology
  • Small Animal Orthopaedics
  • Small Animal Soft Tissue Surgery
  • Shelter Medicine
  • Equine Diagnostic Imaging
  • Ophthalmology
  • Dermatology

Work experience

We are aware that some current and future applicants may be unable to complete work experience placements at present due to restrictions caused by COVID-19, and that this may impact their ability to fulfil our currently stated requirements. Where an applicant has been adversely affected by this situation we intend to take this into consideration.

We will consider each applicant’s circumstance on an individual basis and advise all applicants to keep evidence of any cancellation of previously-booked placements that have not been able to progress due to the current situation  As things evolve, we may need to review and update our approach. If our requirements do change again, we will update the relevant entry requirements pages accordingly and we recommend all applicants regularly check these pages for any updates.

Please note, we do not intend to change our requirement for the submission of our applicant supplementary form. All applicants, regardless of the amount of work experience they have, or have not been able to complete, will still be expected to complete this, via the relevant course webpage, by the application deadline for each course.


Degree award classifications

How will my award classification be determined in 2019/2

Please read the general practice and principles in conjunction with the course-specific information below.

General practice and principles to ensure fairness and award standards for taught programme awards

We have taken note of good practice in the sector, guidance from the Quality Assurance Agency and sought the views of our external examiners to ensure that modified classification methodologies for taught programmes maintain the standards of our awards whilst recognising that most graduating classes this year have experienced swift, but necessary, modifications to learning and assessment this academic year. In determining temporary revised methods for calculating 2019/20 award classifications, we have adopted the following practice and principles:

  1. Examination of impact of COVID-19 on 2019/20 cohort assessments.
  2. Examination of past cohort performance to identify indicators of student attainment at final award.
  3. Examination of past cohort performance to identify typical percentage of cohort achieving award classifications.
  4. Adopting a policy of “no detriment” by applying more than one methodology where above data indicates that a single methodology is unreliable, awarding the student the more advantageous classification if the methodologies produce different outcomes.
  5. This is in addition to the “no detriment” policy applied for individual assessments where students are not capped on the first re-sit of assessments modified due to COVID-19 restrictions.
  6. As ever, students who wish to dispute their final award have the option to do so by following the procedures outlined in our Appeals and Representation policy and Student Complaints and Resolution Procedure (depending on nature of dispute) once their result has been published.

Full detail for your award is now available by course below. We will be making corresponding amendments to the Assessment and Award regulations for 2019/20 for your individual programme and will let you know when these have been published.

How and when will I receive my degree certificate?

Degree certificates are issued by the University of London. This is typically three to six months after your award has been confirmed. Please check and update your home address on RoVer to facilitate delivery. In the interim, the RVC can provide you with a letter confirming your award. 
How you obtain this letter is dependent on why you need it.

  • If you simply want award confirmation for your own records, please log in to RoVer and download a copy from the “Student Results” section.
  • If you need your award confirmation to be emailed or posted to a third party by RVC, please email studentrecords@rvc.ac.uk from your RVC email account to let us know.  

BVetMed

For the 2019/20 graduating class we will calculate honours points in two ways – and award honours if you meet either requirement:

  1. Calculation excluding Finals Part II – we will reduce the number of honours points available to you according to whether you are a BVetMed or graduate entrant by 16 points (those awarded to Finals Part II) and calculate the percentage of honours points that you have achieved. The top 10% of this honours percentage will be students eligible for the award of honours.
  2. Calculation including Finals Part II – we will calculate honours points using the existing formula. All students who qualify under existing honour points formula will be eligible for the award of honours.

We appreciate that this may appear to contradict an earlier message to final year students where we agreed that we would not use the modified Finals Part II to award honours. However, when we applied method 1) above to previous cohorts, it became clear that a not-insignificant number of students who were awarded honours would be excluded from receiving honours in 2019/20 if this method alone were applied. This is because the existing formula takes account of exit velocity - ie: the recognition that the final stages of capstone examination are where we can reasonably expect students to best demonstrate their attainment levels. We therefore agreed to operate both methods for each student and award honours should they qualify under either method. Therefore, inclusion of Finals Part II results alone may provide you with honours in 2019/20 – but their use alone will not preclude you from achieving honours.

BSc Bioscience

For BSc, we will calculate your award classification using the existing formula including assessments modified due to COVID-19. However, your final classification will be no lower than that achieved for Year 2. This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

BSc Comparative Pathology

BSc Comparative Pathology is currently awarded based on Year 3/Level 6 marks only. All assessments apart from the project were completed in January 2020. We will be accounting for COVID-19 project changes when marking the project. There is therefore no change to current BSc Comparative Pathology classification method.

MSci Bioscience

MSci Year 4, 2019/20 assessments have not been majorly impacted apart from completion of the project. We will be accounting for COVID-19 project changes when marking the project. There is therefore no change to current MSci classification method.

FdSc Veterinary Nursing

We will calculate your award classification using the existing formula including assessments modified due to COVID-19 but will not award any classification that is below that gained for Year 2 of study. This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

BSc Veterinary Nursing

We will calculate your award classification using the existing formula including assessments modified due to COVID-19 but will not award any classification that is below that gained for your Year 2 and Year 3 combined classification. This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

If you transferred to the BSc in the final year (ie: from FdSc or equivalent) we will calculate your award classification using the existing formula including assessments modified due to COVID-19 but will not award any classification that is below that indicated by your overall percentage score for the FdSc. This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

Graduate Diploma in Professional and Clinical Veterinary Nursing

We will calculate your award classification using the existing formula including assessments modified due to COVID-19 but will not award any classification that is below that gained for Stage 1. This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

Graduate Diploma Equine Locomotor Research

2019/20 assessments have not been impacted apart from completion of the project. We will be accounting for COVID-19 project changes when marking the project. Award classifications will therefore be awarded using the existing award classification formula.

MSc Intensive Livestock Health and Production

2019/20 assessments have not been impacted apart from completion of the project. We will be accounting for COVID-19 project changes when marking the project. Award classifications will therefore be awarded using the existing award classification formula.

MSc One Health

2019/20 assessments have not been impacted apart from completion of the project. We will be accounting for COVID-19 project changes when marking the project. Award classifications will therefore be awarded using the existing award classification formula.

MSc Veterinary Education

2019/20 assessments have not been impacted apart from completion of the project. We will be accounting for COVID-19 project changes when marking the project. Award classifications will therefore be awarded using the existing award classification formula.

MSc Wild Animal Biology

We will calculate classifications in two ways – and award you whichever method provides the highest classification:

  1. Calculate your final result in the usual way and including assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below.
  2. Calculate your final result based on the existing formula but excluding assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below

Classification bandings:

  • Distinction: Top 15%
  • Merit: Next 30%
  • Pass: Next 55%

This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

MSc Wild Animal Health

We will calculate classifications in two ways – and award you whichever method provides the highest classification:

  1. Calculate your final result in the usual way and including assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below.
  2. Calculate your final result based on the existing formula but excluding assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below

Classification bandings:

  • Distinction: Top 25%
  • Merit: Next 50%
  • Pass: Next 25%

This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

MSc Veterinary Epidemiology

We will calculate classifications in two ways – and award you whichever method provides the highest classification:

  1. Calculate your final result in the usual way and including assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below.
  2. Calculate your final result based on the existing formula but excluding assessments modified due to COVID-19. Student results will be ranked and students awarded classifications based upon the historical bandings below

Classification bandings:

  • Distinction: Top 20%
  • Merit: Next 40%
  • Pass: Next 40%

This will ensure that you will not be penalised for poor performance in 2019/20 that may be due to COVID-19 related modifications.

PGDip Veterinary Clinical Practice (Interns)

This is an unclassified award so there is no change to existing Assessment and Award regulations 2019/20.

MVetMed (Residents)

Year 3, is a classified award with the vast majority of modular assessments completed prior to lockdown and therefore not requiring modification. Small elements of the Research Project and viva voce only have been completed during this period. Classifications will therefore be calculated using the existing method according to year of entry:

Year 1 & Year 2 are unclassified awards so no modifications to existing Assessment and Award Regulations above are required.

For all three years, there are additional clinical requirements to confirm completion of award – please see Assessment and Award Regulations 2019/20 above for further information.

PGCert Veterinary Clinical Studies

This is an unclassified award so there is no change to existing Assessment and Award regulations 2019/20.


International Students

How does this situation affect my Tier 4 visa status?

EU/EEA and Swiss students need to be mindful of their changing citizen rights in light of Brexit and the end of the transition period on 31 December 2020. For further information, please visit our Brexit intranet pages.

  • Students and sponsors will not be found non-compliant if they undertake online provision.  “In light of the current advice on self-isolation and social distancing, the Home Office is also waiving a number of requirements on visa sponsors, such as allowing non-EU nationals here under work or study routes to undertake their work or study from home”
  • The Home Office issued a press notice on 25 March 2020 - Visas extended for those currently unable to return home due to COVID-19 - which covers various visa-related issues:-
    • Visa extensions - now available until the end of May (from end of March initially). An extension can be obtained by simply emailing CIH@homeoffice.gov.uk to provide the following information:
      • Full name (including any middle names)
      • Date of Birth (dd/mm/yyyy)
      • Nationality
      • Existing visa details
      • Reason that has required you to extend your stay (for example, the suspension of all flights to your place of permanent residence)
      • Please note this email must be in English
    • In-country visa switching is now permitted across all routes for those who are currently in the UK and whose visa expires/d between 24 January 2020 and 31 May 2020
    • Students and sponsors will not be found non-compliant if they undertake online provision.  “In light of the current advice on self-isolation and social distancing, the Home Office is also waiving a number of requirements on visa sponsors, such as allowing non-EU nationals here under work or study routes to undertake their work or study from home”
  • Further independent advice can be obtained from the UK Council for International Student Affairs
  • Please also email the Advice Centre if you have individual queries regarding your student visa as our International Student Advisor can also help.


Research Students

CaAccess to the College's research facilities?

You should also have received the recent communication updating the research community on further plans for access to the labs and animal research facilities. The booking system has been working well and everyone has been adhering to the rules.

Going forward, the same booking process will apply albeit with additional information to be supplied on recent travel (see above). There will be increased flexibility to accommodate varying needs amongst the facilities’ users, which includes an extension of times of access during the week (7am to 7pm), creation of a waiting list for each day to provide access at short notice in case of cancellations and opening up of the Category 3 labs at Hawkshead.

Training will require individualised local arrangements to ensure new techniques can be carried out safely. Special cases can be made to the Campus Head of Department for access to office space for demanding computing needs where these cannot be met through remote working but prior booking through the same system will be required.

For full details of the rules and to download the relevant forms please visit Accessing the College's Research Facilities.

Limited access may be provided during weekends under exceptional circumstances and at the discretion of the relevant Head of Department. If you feel you require out of hours access to the facilities, please discuss this with your supervisor in the first instance who will be able to advise on how this may be accommodated. For inexperienced researchers we will, in addition, be able to provide training once suitable PPE has been acquired to enable this to be done safely.

Bookings for access in October can be taken from 1st September until the 14th September. You are also welcome to still apply for spaces in August and September if they are available – please consult with the relevant laboratory manager (Michael Avella in Camden, Frederique Guesdon at Hawkshead and Tim West for SML) in the first instance. A new booking form will be released on 25th August which must be used for October bookings.

Can I continue my research?

Please liaise closely with your supervisor over specific arrangements regarding your PhD and working from home as productively as possible.  We fully appreciate that these restrictions will affect each student in differing ways, depending on the nature and stage of your project.

As the RVC laboratories are now closed, if you have outstanding lab work that is the only remaining aspect of your thesis work that needs completing, discuss how essential this work is to your thesis, how long it will take and how this fits in with the revised time line for your thesis.

Can I request at extension to my PhD?

As communicated previously, we will now consider extension requests from students not in their final year of study (or who may just have entered their final year on 1st October). The call is now open and will close on Friday 30th October (which does not mean that you will not be able to apply for an extension at a later date, for example when your circumstances change or impacts of the continued pandemic become manifest further on in your studies). So if you feel that your progress has inevitably been delayed by COVID-19 related circumstances, please complete and submit the extension request form which can be found on Learn. The expectation will be that you will have made every effort to re-prioritise PhD objectives and have implemented other mitigation strategies to be able to make progress over the past 6 months. Your application should clearly convey the remaining work against a revised timeline, and that this work is essential for the completion of a doctoral thesis (i.e. ‘nice to have’ but non-essential work should not be included).

Can I request a change in status to part-time?

Students who may have child-care or other responsibilities and are unable to continue on their studies full time can request to switch to part-time study (0.5FTE or 0.8FTE).

Stipend payments will be pro-rated as appropriate and this should be fully discussed and have the approval of your supervisor.

Should Annual Appraisals continue as normal?

Appraisals should be scheduled as normal. However, in these circumstances, video-conferencing should be used and copies of the forms emailed to RDOfficer@rvc.ac.uk on completion.

Should supervisory meetings continue?

Scheduled meetings between PhD students and their supervisors should continue, replacing face-to-face meetings with virtual meetings by telephone or videoconferencing (e.g. Skype, Zoom or Teams).

The expectation is that the frequency of such meetings should be increased, if possible, in the current climate.

PgR Manager should be used to document and keep track of such meetings.

Can I still get access to Journals via the Library?

Although the British Library service is currently not running, the library have managed to gain access to articles directly from the publisher where they seemed to have relaxed their restrictions due to COVID-19.

The Learning Resources Manager (Steve Cook - stcook@rvc.ac.uk) should be contacted to help with any specific requests.

In addition, regular ‘drop-in’ and one-to-one sessions will be continuing online instead.

Can I request an interruption to my postgraduate studies?

In the first instance, do discuss contingency plans with your supervisor that will enable you to continue to work productively on your research project or thesis without having to consider the need for a potential interruption. This may include changing the phasing of work to bring forward some activities and to delay others. It may also be possible to revise objectives or add complementary ones that can be achieved whilst working remotely and will add value to the body of work to be included in the thesis. However, if, despite your best efforts, productivity is impeded it is imperative that any delays are well documented and the impact on progress clearly outlined. Consider whether switching to part-time study (0.5FTE or 0.8FTE) is a possibility, in particular where you have additional responsibilities due to the current situation. If an interruption to your studies is still the preferred option, this should be discussed and agreed with the funding body, including whether they agree to a no-cost extension (any period of interruption will automatically result in a commensurate extension to the end of the studentship). Unfortunately the College is not currently in a position to fund students during a period of interruption and so stipend payments will be halted when a student chooses to interrupt. Our normal policies on pay during interruptions for maternity or sickness leave will continue to apply.  The normal processes in applying for extensions to College funded 3 year studentships also continue to apply.

Do I need to submit a hard copy of my thesis?

During the current COVID-19 outbreak, hard copies of your thesis will not be required, and examiners will be sent the electronic copy only.

The PhD submission form can be found on Learn and we do not require physical signatures. An email confirmation in lieu of the signature is enough.

How will my viva voce examination be conducted?

Viva voice examinations should be conducted by video conferencing rather than face-to-face.

Please contact the Graduate school (researchdegrees@rvc.ac.uk) for more information and then do please discuss specific arrangements with your supervisor.

Can I request an interruption to my research studies?

We recognise that students may wish to interrupt their studies for a variety of reasons. All interruptions must be approved by the RVC and will normally only be approved due to exceptional personal circumstances.

In the first instance, do discuss contingency plans with your supervisor that will enable you to continue to work productively on your research project or thesis without having to consider the need for a potential interruption. This may include changing the phasing of work to bring forward some activities and to delay others. It may also be possible to revise objectives or add complementary ones that can be achieved whilst working remotely and will add value to the body of work to be included in the thesis. However, if, despite your best efforts, productivity is impeded it is imperative that any delays are well documented and the impact on progress clearly outlined. Consider whether switching to part-time study (0.5FTE or 0.8FTE) is a possibility, in particular where you have additional responsibilities due to the current situation.

If an interruption to your studies is still the preferred option, this should be discussed and agreed with the funding body, including whether they agree to a no-cost extension (any period of interruption will automatically result in a commensurate extension to the end of the studentship). Unfortunately the College is not currently in a position to fund students during a period of interruption and so stipend payments will be halted when a student chooses to interrupt. Our normal policies on payment during interruptions for maternity or sickness leave will continue to apply.  The normal processes in applying for extensions to College funded 3 year studentships also continue to apply.


Accommodation

How is my accomodation impacted by the ongoing Covid-19 restrictions outside of self-isolation?

Information for students required to self-isolate →

We are committed to supporting all students via the Advice Centre regardless of where you are living.

Again, a reminder: If you develop COVID-19 symptoms and need to self-isolate please inform the Advice Centre immediately so we can provide the appropriate welfare support.

Students living together in accommodation whether private or on RVC campuses will be a social bubble and will not be required to wear PPE within their accommodation. We have a range of measures in place to ensure everyone’s safety on our campuses. For full details please visit our Community Safety pages.

What accommodation arrangements has the RVC made for students who are required to self-isolate before the start of term?

Students returning from some countries have been asked to self-isolate in RVC or private accommodation for two weeks prior to returning to campus. Details of specific arrangements have been sent to all returning students who will be required to self-isolate and associated enquiries should be directed to advice@rvc.ac.ukWe will provide support to all students to get you here safely. 

What services are available on campus?

  • There is no change to the parking permit allocations and the process has proceeded as usual and is now concluded. 
  • A full bus service will be reinstated and additional services will be run as needed due to reduced capacity to ensure distancing. See Hawkshead Bus Timetable (PDF)
  • Currently our restaurants are open and providing takeaway food only. Fuller details will be provided to students in halls.
  • For full details of Campus Services please visit our Community Safety pages .

Should I go ahead and sign a private rental agreement for September?

Due to continued COVID-19 restrictions, we are unable to open fully all learning locations to all students for face-to-face activity at the start of the 2020/21 academic year. A phased return to campus for different years and programmes has therefore been agreed as recently communicated. We advise you to think very carefully before entering into any formal rental agreement local to RVC campuses /other learning locations unless you are sure that you will be living there, regardless of teaching delivery method. If you do decide to enter into a contract with a private landlord and need a reference letter from the RVC, please visit and log in to RoVer to download a “Reference Letter for Landlords” letter from the “Letters and Council Tax Forms” section.

The RVC is signed up to University of London Housing Services (ULHS) and we recommend for students studying in Camden to use the service to find accommodation for subsequent years. You can view the accommodation options available by visiting: https://housing.london.ac.uk/find-accommodation. They also have a really useful Private Housing Guide which contains very useful information on private rented accommodation.


Future Award Classifications

Please read the general practice and principles in conjunction with the course-specific information below.


Accounting for 2019/20 formative results in future award classifications and transcripts

General practice and principles

General practice and principles to ensure fairness and award standards for taught programme awards

Following approval by our Academic Board, we are pleased to confirm our approach to account for 2019/20 formative results in future award classifications for taught programmes. Thank you for your patience and understanding for the time taken to confirm these to you. We have taken note of good practice in the sector and guidance from the Quality Assurance Agency to ensure that modified classification methodologies maintain the standards of our awards whilst ensuring that student achievement is recognised. In determining revised methods for calculating award classifications where 2019/20 results are formative, we have adopted the following practice and principles:

  1. Acceptance that for 2019/20 credit is awarded based upon participation, not the achievement of a threshold mark.
  2. Acknowledgment that formative marks are not appropriate to be used in the calculation of final award classifications.
  3. Wherever possible, ensuring that final year/stage marks alone do not determine final award classification.
  4. Where this is not possible, ensuring that there is an additional “safety net” within the final year/stage to maintain a “no detriment” approach for students.
  5. Adopting this policy of “no detriment” by applying more than one methodology where possible, awarding the student the more advantageous classification if the methodologies produce different outcomes.
  6. Ensuring that transcripts note 2019/20 results as formative to account for any marks that appear to be below usual threshold requirements.
  7. As ever, students who wish to dispute their final award have the option to do so by following the procedures outlined in our Appeals and Representation policy and Student Complaints and Resolution Procedure (depending on nature of dispute) once their result has been published.

    Full detail of intended awards for each course is available on the FAQs below.

BVetMed

If you are in the Gateway year 2019/20, your eligibility for honours will be calculated by the existing formula as Gateway results are not utilised in honours calculation. No account therefore needs to be made of their formative nature in 2019/20.  

If you are in BVetMed4 in 2019/20, your eligibility for honours will be calculated by the existing formula as your 2019/20 assessments were conducted summatively prior to any COVID-19 impacts or restrictions. There are therefore no formative assessments for BVetMed4 in 2019/20 that would need to be accounted for in future honours classifications.   

If you are studying in BVetMet1, BVetMed2, BVetMed3 or GAB in 2019/20, you are eligible for the award of honours if you achieve 10 honours points from finals assessments AND achieve 37.5% of the total honours points available to you (i.e.: excluding those attributed to 2019/20). NB: If you are required to defer Finals Part 1 (OSCE) due to earlier failure in the course, you are NOT eligible for the overall award of honours.  

Additionally, if you are in Year 3 of study in 2019/20, overall honours will be calculated using two methods, one including the 2019/20 Professional Studies honours points achieved with 0.8 in the overall honours points available (distinction = 0.8 points, merit = 0.4 points) and one excluding these from the overall honours points available. You will be awarded overall honours if you are eligible by either method.

BSc Biosciences Programmes

If you are in Year 1 of a BSc Biosciences, your degree classification will be calculated by the existing formula as Year 1 results are not used in degree classification calculation. No account therefore needs to be made of their formative nature in 2019/20.  

If you are in Year 2 of a BSc Biosciences degree, we will calculate your award classification by the two methods below and award you the highest classification from either method:         

  1. Use the marks from your summative assessments taken pre-COVID-19 (i.e. your Term 1 modules). The aggregate mark from these assessments will contribute a 30% weighting towards your degree classification with your aggregate mark from Year 3 contributing a 70% weighting towards your degree classification.     
  2. Use the aggregate mark from your Year 3 assessments alone to determine your degree classification.

MSci Biosciences Programmes

If you are in Year 1 of an MSci Biosciences, your degree classification will be calculated by the existing formula as Year 1 results are not used in degree classification calculation. No account therefore needs to be made of their formative nature in 2019/20.  

If you are in Year 3 of an MSci Biosciences, you have taken summative assessments in 2019/20 alongside the BSc Biosciences Year 3 students and the existing formula will therefore be used.  

If you are in Year 2 of an MSci Biosciences degree, we will calculate your final award classification by the two methods below and award you the highest classification from either method:         

  1. Use the marks from your summative assessments taken pre-COVID-19 (i.e. your Term 1 modules). The aggregate mark from these assessments will contribute a 15% weighting towards your degree classification with your aggregate mark from Year 3 contributing a 15% weighting towards your degree classification and the aggregate mark from Year 4 contributing a 70% weighting.      
  2. Use the aggregate mark from your Year 3 assessments with a weighting of 30% towards classification and the aggregate mark from your Year 4 assessments contributing 70% weighting towards your overall degree classification.

FdSc Veterinary Nursing

If you are in Year 1 of the FdSc in Veterinary Nursing, your award classification will be calculated by the existing formula as Year 1 results are not used in award classification calculation. No account therefore needs to be made of their formative nature in 2019/20.  

If you are currently in Year 2 of the FdSc in Veterinary Nursing, we will need to calculate your award classification based upon your performance in Year 3 alone. However, if you wish to have a second attempt at any assessment from Year 3 you will be able to do so and this second assessment opportunity will not be capped. The highest mark from each assessment will be used when calculating your final award classification.

BSc Veterinary Nursing

If you are in Year 1 of the BSc in Veterinary Nursing, your award classification will be calculated by the existing formula as Year 1 results are not used in award classification calculation. No account therefore needs to be made of their formative nature in 2019/20.  

If you are currently in Year 3 of the BSc in Veterinary Nursing your 2019/20 assessments were summative as required for the interim award of the FdSc Veterinary Nursing so your final award classification will be calculated using the existing formula.

If you are currently in Year 2 of the BSc in Veterinary Nursing we will calculate your final degree classification based upon the year aggregate mark for Year 3 with a weighting of 20% contribution to overall classification. Your Year 4 aggregate year mark will contribute an 80% weighting to overall degree classification.

Graduate Diploma in Professional and Clinical Veterinary Nursing

If you are currently in Stage 1 of the GradDip in Professional and Clinical Veterinary Nursing, we will need to calculate your award classification based upon your performance in Stage 2  alone. However, if you wish to re-sit any assessments from Stage 2 you will be able to do so and this second assessment opportunity will not be capped. The highest mark from each assessment will be used when calculating your final award classification.

Graduate Diploma in Equine Locomotor Research

 This programme is already delivered remotely and no assessments have been modified due to COVID-19. However, to account for any personal COVID-19 impacts that may have disadvantaged you, your future award classification will be calculated by the two methods below and you will be awarded the higher classification obtained from either method:      

  1. Award classification is calculated using combined marks from Stage 2 alone.     
  2. Award classification is calculated using combined marks from both Stage 1 and Stage 2 as per existing formula.

MSc Programmes

MSc programmes are generally taken over a single year with a full-time study load. If you are studying part-time in 2019/20, we will calculate your final award classification by the two methods below and award you the higher classification obtained from either method: 

  1. Award classification is calculated excluding marks obtained in 2019/20.     
  2. Award classification is calculated using the existing method utilising a combined mark from all components.

MVetMed (Residents)

This is an unclassified award so there is no change to assessment and award regulations as advertised.

PG Cert Veterinary Studies

This is an unclassified award so there is no change to assessment and award regulations as advertised.

I want to leave my course early - how will 2019/20 formative results be used in calculating any exit award?

If you wish to leave your programme early you may be eligible for the award of a qualification such as a Certificate or Diploma of Higher Education for undergraduate students or a Postgraduate Certificate or Postgraduate Diploma if you are currently studying at postgraduate level. (NB: These are examples so this is not an exhaustive list of available awards.) Please do let your tutor and the Student Records Team know via email if you are thinking about leaving your course. We will advise you of your options and next steps. We will also determine the highest qualification available to you, utilising the principles outlined above. As per our Extraordinary Regulations Principles in Response to Coronavirus/COVID-19, we may make the award on a pass/fail basis only. In all cases, we will provide you with a transcript of your results.


Interns and Residents

What exactly is the specific situation at work for all of us since we are considered students (and not technically staff

We hope you are all keeping well, we realise this is a worrying and uncertain time for everyone. Please rest assured we are doing everything we can do support our entire community; students, staff and our clients. As all your programmes are almost entirely based in clinical environments, the current situation with COVID-19 presents additional challenges compared to other RVC students. Hopefully the answers below resolve some of your queries and as soon as we have further information, we will pass it on. Please contact Vicky or Dom with any concerns you still have and we will be happy to chat with you.

Could time away from clinics/diagnostics affect our ability to complete our residencies on time?

Both interns and residents can work from home on non-clinical tasks and studies.Please discuss and agree with your supervisor(s) which activities can be done at home to maximise your productivity and progress towards completing your programme in a timely manner. We will be flexible and reschedule core/clinical activities to complement whatever information we receive from EBVS and ABVS to ensure as smooth and efficient progress as possible towards completing on time.

Not being able to complete DOPs etc for MVetMed by the deadlines. Will these be extended? Will this affect our progression? For example my MVetMed year moves from year two to year three in July. If we don’t complete our year two requirements does this mean we are not going to progress into your three? Will this affect finish date or pay?

In discussion with the examination office, please submit all materials that you have (case reports, WPBA etc) by the timeline already specified and contact Lisa Harber or Bernadette Dulko if you have any outstanding submissions. Late submissions will not affect your ability to progress with the course (MVetMed). For the PGDip we hope that there is sufficient time for assessments to be complete prior to the Exam Board (June), though this date and graduation might be changed in lieu of the current situation. In the meantime, we are happy for you to send in your WPBA assessments (case reports PG Dip) as usual, if you are able to do them.

Will being sent home or sick leave or quarantine affect pay or finish date?

Both interns and residents can work from home on non-clinical tasks and studies on usual pay. As above, please liaise with your supervisor(s) to agree on the most productive way to work from home. See above comment about completion of courses with regards to this affecting the finish date. Further information about the T&C’s for any extensions needed will be forthcoming, if needed, in due course. If you are off sick, the normal sickness policy (available on Learn) applies.

How will the above affect our credentials for sitting Boards?

We expect EBVS and ABVS are already discussing how to facilitate this as best they can and we will update you as soon as we receive any information, though it is likely you will receive information from your specialty College as soon as they have a plan.

Are we still expected to do the critical appraisal of a journal article by the deadline given that we are trying to minimise several people in a room together?

We will extend this deadline and let you know the updated deadline as soon as we can. In the meantime, we have been successfully holding journal clubs of 10-15 people this week using Microsoft Teams meetings which is free to anyone with an RVC email and office account – go to your Outlook calendar and click on the Teams meeting icon. We are happy for the MVetMed Journal Club assessments to be held in this way and the assessment form submitted as usual to the MVetMed admin email address.


Student Complaints

How do I make a complaint?

We understand that you may not always be happy with the service or educational experience that is provided by the RVC. This may be particularly true when we are required to make rapid changes in response to a changing external environment, such as those necessitated by the Coronavirus/COVID-19 pandemic. We know that we will not always get it right first time, or that you may feel that we have not adequately communicated the reasons for changes, so please do let us know as soon as possible if you have a concern.

You should raise your concern as soon as possible directly with the area/service in question as this will help us to respond to your concern swiftly and locally. This should be via email – not social media as those forums are not formally monitored so your concern may not be heard. Concerns regarding teaching and assessment for taught programmes should be raised with your year leader or course director.

For research students, if you have concerns regarding your research or learning experience these should be directed to your supervisor or the graduate school team. For concerns relating to an RVC service, all students should liaise with their service contact or managers within the service (please see our intranet pages for further information).


You can raise any concern via your course rep (please see LEARN pages for further information) – particularly helpful if you believe that you may not be the only student disaffected.
If we do not resolve your concern to your satisfaction you can make a formal complaint to the RVC using the Student Complaints and Resolution Procedure – which also has further information about more informal resolution and sources of support.

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