If you are a member of staff or a student and you, or someone you have been in contact with, develops symptoms of COVID-19 you will need to follow the RVC Track and Trace process.

Students with on campus teaching from September and wishing to use facilities should check rules/protocols/processes on Campus Services

We appreciate that this is a difficult time for all of our students and want to assure you we are doing everything we can to provide support and guidance to the whole student community.  We have set up these Frequently Asked Questions and Answers

Frequently Asked Questions for Students  →

Information for students required to self-isolate →

For the latest on changes to how courses will be taught and assessed in the coming year see:

Latest course updates  →

For information for anyone entering a campus building see:

Safety On Campus →

To help ensure a safe working environment for our students, staff and clients, only essential visitors are currently permitted access to RVC campuses.If you are a visiting you will need to liaise with your host staff member who will ask you to complete the ‘Information for Visitors’ form. Your host can find this form on the RVC IntranetThis includes Hawkshead, Camden and Boltons Park Farm.

Academic Registry

The Academic Registry team provides a range of professional administrative support to staff and students via the following teams:

  1. Academic Quality
  2. Course Support
  3. Exams Office
  4. Graduate School 
  5. Placement Office
  6. Student Appeals, Complaints and Conduct
  7. Student Records and Fees


During Term 3 in 2019/20 we successfully transitioned to remote working and provided our services virtually. We will continue to provide these services remotely to all staff and students in 2020/21 and can be contacted as below:

1) Academic Quality

Please visit our dedicated webpages to find out more about the work of the Academic Quality team. 
If you need to contact us, please visit our intranet staff listing.


2) Course Support
Consisting of programme support co-ordinators and the timetabling team, we provide support for academics to support the delivery of all taught degrees at the RVC. 
To contact your programme support co-ordinator, please visit our intranet staff listing.


3) Exams Office
We have overall responsibility for the administration and conduct of assessment procedures, organising and operating RVC examinations and the publication of the results to both students and staff.
If you have a general query you can contact us via exams@rvc.ac.uk . However, we have exams officers dedicated to courses so if you have a specific query you should contact the officer for your course and year as designated on our intranet staff listing.


4) Graduate School
We provide an admissions service for our postgraduate research courses and clinical training. If you have a query regarding admission to these, please contact us as below:
Postgraduate research – researchdegrees@rvc.ac.uk 
Clinical training – ctsrecruitment@rvc.ac.uk 
(Please note that queries for undergraduate and postgraduate taught courses must be directed to admissions@rvc.ac.uk)

We also provide professional administrative support to postgraduate research students and supervisors. If you are an existing postgraduate research student at the RVC and need to contact us, please email rdofficer@rvc.ac.uk
If you are currently undertaking clinical training at the RVC, please contact your supervisor in the first instance.

5) Placement Office
Our role is to administer and support student placements for the BVetMed and Nursing courses. We process student placement requests ensuring they meet RCVS and RVC requirements. How you contact us will depend on the type of placement that you are taking:
ahems@rvc.ac.uk – for Animal Husbandry Extra Mural Studies placements (also known as AHEMS/Pre-clinical EMS)
ems@rvc.ac.uk – for Extra Mural Studies placements (also known as Clinical-EMS)
vnplacements@rvc.ac.uk – all placements for the FdSc and BSc Veterinary Nursing courses


6) Student Appeals, Complaints and Conduct
Our student-facing policies and procedures are available on our webpages. 
If you need to contact us about an appeal, complaint or conduct issue, please use the email addresses below:
Appeals – studentappeals@rvc.ac.uk 
Complaint – studentcomplaints@rvc.ac.uk 
Conduct – studentconduct@rvc.ac.uk 


7) Student Records and Fees
We support students by facilitating online enrolment, producing letters and transcripts, confirming student enrolment status to the Student Loans Company and processing US Federal Loans.
Most letters can be produced by students on request via our student portal, RoVer. You will need to log-in using your RVC username and password (available only after you have been invited to complete your first enrolment at the RVC). If you need a letter that you cannot produce yourself, please email studentrecords@rvc.ac.uk  and we will be happy to help.
If you have a query regarding your US Federal Loan, please visit our US Federal Loan webpages for further information or email FinancialAidOffice@rvc.ac.uk for assistance.

Please do try to resolve your query remotely using the contact details above so that we can reduce the number of in-person interactions as much as possible to keep us all safe during the coronavirus/COVID-19 pandemic. 
However, if you are on a course that has onsite activity September 2020 – January 2021 we can also see you in person at either the Camden or Hawkshead campus between the hours of 10:00am to 12:30pm and 1:30pm to 4:00pm:

Camden Camden Student Centre (Hobday building, ground floor - turn left once past main reception, first door on your left)
Hawkshead Hawkshead Placements Office (Eclipse building, ground floor, next to Eclipse Café)

Advice Centre

All Advice Centre services are open and available to you remotely. Appointments will be offered via telephone or Skype until further notice with face-to-face appointments available on request.

The team will continue to offer advice, information and guidance to all students and to help you make your time at the Royal Veterinary College a success.

  • Mental Health and Wellbeing Support
  • Student Money Advice
  • Disability, Learning Difference and Long-Term Health Issues
  • International Student Advice
  • Counselling
  • Housing Advice (via University of London Housing Services)

When you come for an appointment our advisers will discuss confidentiality with you and can answer any questions you may have. All students accessing our services will be asked to complete a Confidentiality Consent Form 
Advice Centre
advice@rvc.ac.uk 

020 8051 3500

Monday to Friday: 9:00-19:00 (GMT)

If there is anything we can do to assist you during your studies, please don't hesitate to get in touch. Whatever your query, it will always be dealt with sensitively and in confidence.

For queries related to Studying online or Blended learning support please refer to guidance here (link to FAQ section) or email:
Studyskills@rvc.ac.uk 
LEARN@rvc.ac.uk 

Library and Open Access Spaces

  • Learning Resources Centres will be open from 1st September for users to access the physical collection and for reduced capacity study space. Reduced hours will operate initially and will be reviewed regularly. Updates and opening times will be displayed on LEARN and the Library and IT intranet pages
  • Libraries will operate additional services in the form of a “click and collect” book and scanning services which can be accessed via the Service Desk Portal or email library@rvc.ac.uk 
  • Open access IT spaces will be available at reduced capacity to allow for social distancing. Cleaning wipes for keyboards and hand sanitisers will be available
  • Social learning spaces will be open, but at a reduced capacity

Study Skills

For questions such as how to work with the timetable to create your own personal schedule in OneNote or how to make best use of the videos in Panopto to maintaining a weekly schedule - the study skills teams is there to help.  The Study Skills area on LEARN has a variety or resources. You can access recordings of the How to Learn online webinars or attend the weekly Blended Learning Drop-in. Get in touch by email for more info or to set up an appointment studyskills@rvc.ac.uk 

LEARN

The LEARN team is here to help with any queries about how to use any of the tools for blended learning. You can find out more about our approach to blended learning here. Visit the Digital Learning area on LEARN where you can find tool guides for Panopto, Teams, Turning Point, Zoom and more. You can also access a self-study unit in Kickstart on Digital Skills for Success. For any queries or access issues email LEARN@rvc.ac.uk.

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