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Academic Registry

The Academic Registry team provides a range of professional administrative support to staff and students via the following teams:

  1. Academic Quality
  2. Course Support
  3. Exams Office
  4. Graduate School 
  5. Placement Office
  6. Student Appeals, Complaints and Conduct
  7. Student Records and Fees

During Term 3 in 2019/20 we successfully transitioned to remote working and provided our services virtually. We will continue to provide these services remotely to all staff and students in 2020/21 and can be contacted as below:

1) Academic Quality

Please visit our dedicated webpages to find out more about the work of the Academic Quality team. 
If you need to contact us, please visit our intranet staff listing.

2) Course Support
Consisting of programme support co-ordinators and the timetabling team, we provide support for academics to support the delivery of all taught degrees at the RVC. 
To contact your programme support co-ordinator, please visit our intranet staff listing.

3) Exams Office
We have overall responsibility for the administration and conduct of assessment procedures, organising and operating RVC examinations and the publication of the results to both students and staff.
If you have a general query you can contact us via exams@rvc.ac.uk . However, we have exams officers dedicated to courses so if you have a specific query you should contact the officer for your course and year as designated on our intranet staff listing.

4) Graduate School
We provide an admissions service for our postgraduate research courses and clinical training. If you have a query regarding admission to these, please contact us as below:
Postgraduate research – researchdegrees@rvc.ac.uk 
Clinical training – ctsrecruitment@rvc.ac.uk 
(Please note that queries for undergraduate and postgraduate taught courses must be directed to admissions@rvc.ac.uk)

We also provide professional administrative support to postgraduate research students and supervisors. If you are an existing postgraduate research student at the RVC and need to contact us, please email rdofficer@rvc.ac.uk
If you are currently undertaking clinical training at the RVC, please contact your supervisor in the first instance.

5) Placement Office
Our role is to administer and support student placements for the BVetMed and Nursing courses. We process student placement requests ensuring they meet RCVS and RVC requirements. How you contact us will depend on the type of placement that you are taking:
ahems@rvc.ac.uk – for Animal Husbandry Extra Mural Studies placements (also known as AHEMS/Pre-clinical EMS)
ems@rvc.ac.uk – for Extra Mural Studies placements (also known as Clinical-EMS)
vnplacements@rvc.ac.uk – all placements for the FdSc and BSc Veterinary Nursing courses

6) Student Appeals, Complaints and Conduct
Our student-facing policies and procedures are available on our webpages. 
If you need to contact us about an appeal, complaint or conduct issue, please use the email addresses below:
Appeals – studentappeals@rvc.ac.uk 
Complaint – studentcomplaints@rvc.ac.uk 
Conduct – studentconduct@rvc.ac.uk 

7) Student Records and Fees
We support students by facilitating online enrolment, producing letters and transcripts, confirming student enrolment status to the Student Loans Company and processing US Federal Loans.
Most letters can be produced by students on request via our student portal, RoVer. You will need to log-in using your RVC username and password (available only after you have been invited to complete your first enrolment at the RVC). If you need a letter that you cannot produce yourself, please email studentrecords@rvc.ac.uk  and we will be happy to help.
If you have a query regarding your US Federal Loan, please visit our US Federal Loan webpages for further information or email FinancialAidOffice@rvc.ac.uk for assistance.

Academic Registry helpdesks located in the Camden Student Centre, ground floor Hobday building and on the ground floor next to the Eclipse Café at Hawkshead are re-opening on Monday 25 January 2021 and will operate opening hours of 10:00 to 12:30 and 13:00 to 16:00 until Friday 5 February 2021. From 8 February 2021, our services will be available remotely (see above) but if it is determined that your query cannot be resolved in this way we will arrange an appointment for you to come to campus for resolution within two working days.

Additional Hawkshead Student Rest areas

The QMHA tea room is currently closed as it does not offer enough space for students to effectively social distance. A marquee has been installed outside the QMHA for students there and in Equine to use as a rest area.

Advice Centre

All Advice Centre services are open and available to you remotely. Appointments will be offered via telephone or Skype until further notice with face-to-face appointments available on request.

The team will continue to offer advice, information and guidance to all students and to help you make your time at the Royal Veterinary College a success.

  • Mental Health and Wellbeing Support
  • Student Money Advice
  • Disability, Learning Difference and Long-Term Health Issues
  • International Student Advice
  • Counselling
  • Housing Advice (via University of London Housing Services)

When you come for an appointment our advisers will discuss confidentiality with you and can answer any questions you may have. All students accessing our services will be asked to complete a Confidentiality Consent Form 
Advice Centre
advice@rvc.ac.uk 

020 8051 3500

Monday to Friday: 9:00-19:00 (GMT)

If there is anything we can do to assist you during your studies, please don't hesitate to get in touch. Whatever your query, it will always be dealt with sensitively and in confidence.

For queries related to Studying online or Blended learning support please refer to guidance here (link to FAQ section) or email:
Studyskills@rvc.ac.uk 
LEARN@rvc.ac.uk 

Clinical Skills Centre

The Clinical Skills Centre (CSC) is currently open for taught practical’s for SVN Cohorts 16 & 17, BVM3 and can provide access to BVM5 if with a member of staff (eg Equine rotation induction). Otherwise, currently we are not open for our usual drop-ins in line with current COVID-19 restrictions. Please have a look at the Clinical Skills Centre pages on Learn with regards to the latest information and a video relative to the PPE expected and how to access the building. If you have any queries, please contact Nicki Coombes ncoombes@rvc.ac.uk in the first instance, or clinicalskillsteam@rvc.ac.uk.

Food and Drink

All campus catering outlets will remain open offering a take-out service only. All Cafe and Restaurant seated areas will remain closed

Hawkshead

Restaurant: open for breakfast 08:00 to 10:00 and lunch 11:45 to 14:00 Eclipse Café: open from 08:00 to 16:00.

If you are unable to consume food in private offices you can use the marquees outside the restaurant and QMHA, where a strict one person per table protocol will be operated. There is a maximum occupancy of 31 people in both the QMH and canteen marquees.

The Buttery

The Buttery will remain closed until further notice due to lockdown restrictions.

Camden

The restaurant will be closed.

Lightwell Café will be open 08:00 to 15:30 and will serve a hot offering from 12:00 till 14:00.

If you are unable to consume food in private offices you can use the lower level of the Lightwell or the courtyard dining area, where a strict one person per table protocol will be operated.

Haxby

Haxby will remain closed until further notice due to lockdown restrictions.

Halls of Residence

  •  Student accommodation will be available as usual.
  • Those sharing accommodation will be treated as family unit inside the accommodation.
  • Assistance will be available from the College if you develop COVID-19 symptoms and need to self-isolate (e.g. food deliveries).
  • Laundry facilities are currently open.

Library and IT Services

  • Updates and opening times will be displayed on LEARN and the Library and IT intranet pages.
  • Libraries will operate additional services in the form of a “click and collect” book and scanning services which can be accessed via the Service Desk Portal or email library@rvc.ac.uk 
  • Books for those continuing students on off-campus courses have been automatically renewed until the end of March 2021

Hawkshead

Open Mon-Fri 9am-5pm Sat and Sun CLOSED

  • Click & Collect Book Service Available
  • Facemasks to be worn at all times
  • Seating areas reduced to maintain 2m social distancing
  • Maximum occupancy 25 People

Camden

Open Mon-Fri 10am-4pm Sat and Sun CLOSED

  • Click & Collect Book Service Available
  • Facemasks to be worn at all times
  • No seating available, but open for browsing

Meetings and Events

  • All office spaces will reopen with localised restrictions and social distancing measures. 
  • Please be considerate of colleagues when visiting other business areas.
  • All meetings will take place via video conference (MS Teams etc.) until further notice.
  • Meeting rooms will only be available for sensitive, face-to-face discussions.
  • Hot desking spaces will not be available immediately on reopening.
  • We will use virtual meeting platforms and digital tools available. Further information can be found on LEARN
  • We will reduce occupancy levels in all areas to maintain safe social distancing.

RVC Events

In order to support the health, safety and wellbeing of staff, students and visitors, the RVC will only run mission critical events during the period July-December 2020.  Many of our offerings are now online. Click to view the updated policy and additional guidelines (July to December 2020) for staff or students planning an event.  

Post Room

Open 09:00 to 16:00 Mon to Fri at both Camden and Hawkshead.

The Post rooms at both Camden and Hawkshead will be concentrating on supporting essential mail and deliveries. Therefore, we would ask that private packages are, wherever possible, not addressed to the RVC remind staff and students that deliveries from Amazon can be directed to the Amazon locker facilities Bitzer at Camden and Berry at Hawkshead.  Only those students resident on campus and/or attending on-campus courses should utilise post room services.

Research Facilities

A new system has been developed to allow people to apply for access to research facilities. There will only be a limited number of spaces that can be allocated. We have set out strict rules on which the use of the facilities can be allowed - if these are not adhered to closely future access to the facilities may be denied. This process has been reviewed on a monthly basis and the system refined.

For full details of the rules and to download the relevant forms please visit Accessing the College's Research Facilities (on the RVC intranet).

RVC Shop

The RVC shop sells a range of RVC branded clothing and gifts.  The shop is currently closed on campus but orders can still be placed online https://www.rvc.ac.uk/rvc-shop.    Please allow up to two weeks from purchase to delivery.     

Social and teaching spaces

Hawkshead:

Open access space (S80)

  • Facemasks to be worn at all times
  • Seating areas reduced to maintain 2m social distancing
  • Cleaning wipes for keyboards and hand sanitisers will be available
  • Maximum occupancy 27 People

Social Learning Space

  • No food or drink to be consumed in this space
  • Facemasks to be worn at all times
  • Seating areas reduced to maintain 2m social distancing
  • The bookable rooms all have occupancy limits posted on the doors
  • Booths 1 person unless in same bubble
  • Maximum occupancy 26 People

G40/60/70

  • Available for quiet study when not in use for timetabled teaching
  • Maximum occupancy 24 People

ALT

  • ALT available as quiet space. Exit via rear doors only
  • Maximum occupancy 50 People

SU Common Room

  • No food or drink to be consumed in this space
  • Facemasks to be worn at all times
  • Maintain 2m social distancing
  • Maximum occupancy 6 People

Teaching labs and CSC 

  • Separate timetabling and booking processes are in place for scheduled and sign up sessions

Camden

Open access space (F24 and mezzanine)

  • Facemasks to be worn at all times
  • Seating areas reduced to maintain 2m social distancing
  • Cleaning wipes for keyboards and hand sanitisers will be available
  • Maximum occupancy 39 people

Social Learning Space (Reception)

  • Currently open

F1A, F4, F24, LT3

  • Available for quiet study when not in use for timetabled teaching

F25/F26 (bookable)

  • Available for quiet study when not in use for timetabled teaching
  • Maximum occupancy 9 people each

SU Common Room

  • Facemasks to be worn at all times
  • Maximum occupancy 20 people

North lightwell

  • Facemasks to be worn at all times
  • Maintain 2m social distancing
  • Maximum occupancy 15 people

Students' Union facilities

The SU Shop is prioritising Freshers equipment first and working on a way to safely deliver other veterinary supplies, please check our social media for updates.

See Food and Drink section for information on Haxby and Buttery.

SAWC, Gyms & Sports Facilities

SAWC and Gym

SAWC will remain closed until February to facilitate Asymptomatic Testing.

Details of online classes with our regular instructors as well as SAWC staff, updates and opening times will be displayed on LEARN and the SAWC intranet page.

The sports field is accessible for exercise with the people you live with or with your support bubble. The Camden gym and fitness studio are currently closed due to lockdown restrictions

Hawkshead Tennis Courts

Tennis courts will remain closed until further notice due to lockdown restrictions.

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