Our Commitment to You

To ensure that we provide what we are dedicated to deliver, we make the following commitment to you.

We will allow timely communication to occur from the time you contact us to make an appointment for your client right through to the case report and after care.
We will fax (or post) a discharge sheet with a brief explanation of treatment, procedures and after-care at the time of the animal's discharge.
We will follow this up with a detailed case report within five working days, unless test results are pending.
Our veterinary surgeons will return your calls concerning in or out patients on the same day whenever possible.
We will be happy to answer any of your questions regarding your referral.
Costs of initial treatment and ongoing charges will be discussed with clients. Estimates will be as accurate as possible taking into account the fluid nature of treatment. Deposits may be required.
We aim to give realistic prognoses to clients. We ask that you give realistic expectations to clients when referring them to us.

We will ensure the high standard of our work with internal and external quality control and assessments.
We will report your results as soon as they are available, by fax or by post.
We will provide professional interpretation on reports where appropriate.
We will provide a same day service for routine inhouse tests on samples received before 2.00 pm, under normal working conditions. This includes haematology, biochemistry and cytology.
We will liaise with other laboratories to provide a broad spectrum of tests.
We will keep all records for reference and repeat reports if required.
We will be happy to answer any questions regarding your results.

QMHA