Introduction
We endeavour to make it easy for you to have effective and efficient communications with the Queen Mother Hospital for Animals and have instigated a number of procedures to ensure you can contact us.
Referrals can be taken via phone, e-mail or fax, the reception team will be happy to assist you with your referrals.
- Dedicated phone line for referring veterinary surgeons only 01707 666365
- Hospital Fax 01707 649384
- Hospital Email qmhreception@rvc.ac.uk
Click here to download a referral form (PDF 8KB).
Once the referral form has been received we will make the appointment directly with the client and fax you the details.
Should you have an enquiry regarding one of your cases and wish to speak to one of our clinicians, please phone or fax the Hospital. Reception staff will endeavour to contact the clinician immediately for you. If this is not possible, a message will be taken and the clinician will contact you later that day. If the clinician you wish to speak to is not on clinic duty, a service clinician will respond to your enquiry.
The nurse will have up to date information concerning the patient and so can ease the clients' concerns. Changes in the patient's care that need discussion will, of course, take place between the clinician and the client. Daily contact normally occurs between clinicians and owners of hospitalised patients.
Case Reports
When a patient is discharged, an interim case report will be faxed to you at the time of discharge. We aim to ensure that you are kept informed about patients you have referred to us.
Client expectations
We do ask that when a client is referred to us, they are given realistic expectations about the treatment and procedures that can be performed. The Queen Mother Hospital is self-funded and is non-profit making. As a referral hospital, however, the costs of treatment can be a lot higher than first opinion practice and clients need to be aware of this. Deposits for treatment will be asked for.
