Introduction
We endeavour to make it easy for you to have effective and efficient communications with the Equine Referral Hospital and have instigated a number of procedures to ensure you can contact us.
Referrals can be taken via phone, e-mail or fax, the reception team will be happy to assist you with your referrals.
- Dedicated phone line for referring veterinary surgeons only
- 01707 666297 or 01707 666667
- Hospital Fax
- 01707 666304
- Hospital Email
- equinehospital@rvc.ac.uk
Should you have an enquiry regarding one of your cases and wish to speak to one of our clinicians, please contact the hospital by phone. Reception staff will endeavor to contact the clinician immediately for you. If this is not possible, a message will be taken and the clinician will contact you later that day. If the clinician you wish to speak to is not on clinic duty, another clinician will respond to your enquiry.
The reception team will have up to date information concerning the patient and so can ease the clients' concerns. Changes in the patient's care that need discussion will, of course, take place between the clinician and the client. Daily contact normally occurs between clinicians and owners of hospitalised patients.
Case Reports
When a patient is discharged, an interim case report will be faxed to you at the time of discharge. This will be followed up with a full written report within 5 working days, unless test results are pending. If a patient is to be hospitalised for a period of longer than 48 hours we will contact you to keep you updated. We aim to ensure that you are kept informed about patients you have referred to us.
Client expectations
We do ask that when a client is referred to us, they are given realistic expectations about the treatment and procedures that can be performed. The Equine Referral Hospital is self-funded and is non-profit making. As a referral hospital, however, the costs of treatment can be a lot higher than first opinion practice and clients need to be aware of this. Deposits for treatment will be asked for. Direct insurance claims are often possible but must be prearranged in advance by contacting the reception team on 01707 666297.