Payment

The hospital is a self-financing institution, which is non-profit making. Owners are charged the full economic rate for the treatment and services provided. Estimated costs are fully discussed with owners during the initial consultation (for which there is a fee) and before any treatment is commenced.

Full payment is required at the time of your horse’s discharge from the hospital. We accept payment by credit or debit cards, cash and guaranteed cheques. You will be asked for a deposit prior to your horse being hospitalised.

Please note that direct insurance claims are only possible in exceptional circumstances and only by prior arrangement with our accounts team. Unless this is the case, full payment will be required at the time of your horse’s discharge from the hospital.

Terms of Business

Our Commitment to You

We aim to provide you with a first class service.
We aim to provide your horse with the highest standard of treatment and care.
We understand that when your horse is hospitalised, this may be a stressful time and we provide a means for you to have effective communication with the hospital during their stay.
If your horse has been admitted to the hospital we will provide you with an estimate of costs at the start of treatment and will keep you informed of any changes to this, and will seek your agreement to continue with treatment if the costs are likely to increase.
We will endeavour to arrange re-examination appointments at convenient times and dates for you.
In the sad event of your horse passing away, we can put you in contact with a bereavement counselling service.

Your Commitment to Us

You are responsible for full settlement of your account. If your horse is not insured, payment is expected at conclusion of treatment at the time it is discharged from the hospital. (Please see below if your horse is insured).
A deposit of £1000 will be required from you at the time that your horse is admitted to the hospital if it is not insured.

Prescriptions

Prescriptions are available from this practice.
You may obtain Prescription Only Medicines, from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.
The general policy of this practice is to re-assess a horse requiring repeat prescriptions every 3 months, but this may vary with individual circumstances.

If your animal is insured and a direct claim has been agreed:

It is important that you contact your insurance company prior to your appointment to establish the level of cover remaining on your policy for your horse’s condition.
Please bring a valid claim form, along with your insurance policy documents if possible, to your first appointment. We aim to process claim forms promptly so that insurance companies are able to reimburse you or us swiftly.
You will need to pay the excess at the time of the first consultation, unless this has already been paid to your practice.
Please ensure that you have an initial claim made with your referring vet if applicable.
We are happy to liaise with the insurance company about recovery of fees on your behalf, but you may be required to give permission allowing us to do this.
If the insurance company for any reason does not pay the entire amount owing, you will be responsible for the outstanding account balance.
If an insurance claim is not settled within 60 days we will require you to settle your account in full.

If your horse is not insured:

A deposit of £1000 will be required from you at the time that your horse is admitted to the hospital if it is not insured.
Payment will be expected in full at the time of collection of your horse.
If you have any queries concerning payments, please don't hesitate to contact us on: 01707 666297 between 9.00am and 5.00pm Monday-Friday.