Introduction for Clients
All initial referrals enquiries and appointments are made through your veterinary practice. It is important that we receive a referral letter from your regular veterinary surgeon. Once an appointment has been made you will be sent a letter containing advice about your visit, a map, terms of business and a patient details form for you to complete and bring with you to your appointment. You will also need to bring any recent radiographs and current medication that your horse is taking.
We usually request that you arrive 10 minutes prior to your appointment time to allow our reception staff to book your horse in. If you are unable to keep your appointment for any reason please let us know as soon as possible.
When you arrive please come to the Equine Referral Hospital reception. The clinician that you have been referred to will be advised that you have arrived and an equine technician will be available to assist with unloading of your horse if required. Your horse will be weighed and a photograph taken of the horse for the patient records.
In order to ensure accurate diagnostic testing and avoid delays we may advise you to fast your horse before your appointment. If your horse is on prescribed medication, it is essential that it is continued as normal unless otherwise advised. If you have any concerns, or your horse has special circumstances, please consult us or your vet. Fresh drinking water should be made available at all times.
Please ensure that whilst on the RVC premises you follow all health and safety advice.