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CPD - Frequently Asked Questions

Finance

Courses

General

Finance:

How can I pay for the CPD course?

  1. You can post a cheque with your registration form payable to “The Royal Veterinary College”
  2. You can include credit card details on the registration form and post or fax this form to us (please do not email it). Most credit and debit cards are accepted (please note we are unable to accept American Express).
  3. You can pay by Bank Transfer. Details of our bank account will be given on request when your completed registration form is received.
  4. You can call us on +44(0)1707 666865 and we can complete a registration form with you and take credit/debit card payment over the phone.
  5. If you are booking a place for a course and your practice is paying, we can invoice your practice provided that the start date for the course is at least 8 weeks from the time of booking and we are given full and accurate contact details for the practice manager. Your place on the course will remain provisional until full payment is received.

Do I have to pay in full at the time of booking?

Places on courses can be provisionally booked without payment. Payment in full is expected by two weeks prior to the course, unless other arrangements have been made with the CPD Unit in exceptional circumstances. Bookings remain provisional until full payment is received.

When is the latest I can pay?

  • For UK Residents full payment is required two weeks before a course start date (payment is expected four weeks from the issue of any invoice).
  • For European and International residents payment must be received with the completed registration form at the time of booking.
  • You may apply for a place on a CPD at any time before the start date if places are still available. However, payment must be received in full by credit/debit card or bank transfer (i.e. no personal cheques) at the time of booking if registration is within 2 weeks of the course start date. We would strongly advise that if you are contemplating making a booking within two weeks of the start date you contact the CPD unit (+44(0)1707 666865 or cpd@rvc.ac.uk) to ascertain if places are still available on the course.

Can I get a discount for registering for more than one course?

Yes, a 10% discount is available if a participant registers for four or more courses in a calendar year. The 10% discount is also available if a participant is from a practice that has six or more participants registered for courses during the same calendar year.

Refresher Courses for returning to work practitioners have a slightly different discount system – there is a 10% discount from the sixth day registered within the series. (Discounts subject to published annual changes.)

Can a Registered Charity get a discount?

Discounts are not available to Charities. However, a 10% discount is applicable to a participant attending four or more courses or if a participant is from a practice that has six or more participants registered for courses during the same year.

Do I have to pay VAT?

From January 2010 all RVC CPD courses are VAT Exempt.

Can I pay by International Bank Transfer?

Yes you can pay by Bank Transfer, details of our bank account will be given on request when your completed registration form is received.

Can I pay on the day?

  • No, full payment must be received before the start date of the course.
  • Where a booking is made within two weeks of the course start date then only credit/debit card or bank transfer payments are permitted (no personal cheques).

Can I pay part of the course fee now and part later?

Payment is expected in full unless specific arrangements have been made with the CPD Unit in exceptional circumstances. Please note this is at the discretion of the CPD Unit.

Courses:

When is the latest I can register for a course?

Registration for a CPD course can be made up until the course start date subject to course availability. However, registrations made within two weeks of a course start date must be paid for in full at the time of booking (debit/credit or bank transfer only). If you do wish to register within 2 weeks of the course start date please contact us (+44(0)1707 666865, cpd@rvc.ac.uk) to ascertain course availability.

Can I provisionally hold a place before confirming attendance?

  • Yes - you may provisionally book a place on any course up to two weeks prior to the course start date (bookings made within two weeks of the course start date must be paid for in full at the time of booking).
  • Provisional bookings are not confirmed until full payment is received
  • Payment is expected by four weeks prior to the course start date.
  • If the course is approaching full capacity we will make every effort to contact you to confirm your registration and may ask for payment in full at that time if you wish to guarantee your place on the course.

When should I confirm my place?

You will be asked to confirm your place at least two weeks before the course unless the course is approaching full capacity before this time. If you know that you no longer require a provisional place please contact the CPD Unit as soon as possible to release your provisional booking.

Are the course numbers limited?

Many of our courses have limited numbers, particularly those with practical sessions and our e-cpd (online) courses. Therefore to avoid disappointment, particularly if booking within one month of the course start date, please check course availability by contacting us (+44(0)1707666865, cpd@rvc.ac.uk). Every effort is made to update the RVC website when a course is sold out.

Should I reserve a place first?

You may reserve a place first to avoid disappointment should the course become sold out due to limited numbers accepted (see ‘Can I provisionally hold a place before confirming attendance?’ As above).

Any special requirements ?

If you have any allergies, dietary requirements or access requirements please state this on your registration form and every effort will be made to accommodate your needs on the day. Our catering department is fully able to provide for any dietary requirements if notified in advance.

How do I book?

  1. Fill in a registration form (available from our website, course flyers and mailings and our CPD brochure) and post to CPD Unit, The Royal Veterinary College, Hawkshead Lane, North Mymms, Herts., AL9 7TA or fax to +44(0)1707 666877. If you are booking within one month of the course start date, please contact us by phone (+44(0)1707666865) or email (cpd@rvc.ac.uk) to ensure there are places still available prior to sending your form.
  2. You may also call us on +44(0)1707 666865 and we can complete a registration form with you and take credit/debit card payment over the phone
  3. Contact us by phone or email (cpd@rvc.ac.uk) and we can send you a registration form to complete

Are course notes provided?

Yes - course notes are provided for each participant on the course and included in the price. However, you may also purchase course notes for any previous course. Please check with the CPD Unit first for availability. Course notes cost £20.00 plus postage and packing.

General:

Is there B&B accommodation nearby?

Yes - there are hotels, guest houses and B&B’s near the college, all usually within 10 minutes drive time. A recommended list is supplied on request.

Is accommodation available in the halls of residence?

Accommodation on campus is available at certain times of the year. Please check with the CPD Unit

Who can attend RVC CPD courses?

Please check our website or CPD Brochure for participant eligibility. Currently we have courses catering for veterinarians, veterinary nurses, horse owners and veterinary physiotherapists. Courses on our website are classified in these categories for your convenience.

How do I get there?

A map will be sent along with your confirmation details in the post or see Hawkshead Travel Directions for details of how to get to the Hawkshead Campus. Alternatively, you may go to www.streetmap.co.uk and type in our postcode AL9 7TA. The AA Route Planner is also helpful – go to http://www.theaa.com/travel

Are all courses held at the RVC campus?

The majority of courses are held at the Royal Veterinary College, Hawkshead Campus in Hawkshead Lane, North Mymms, Herts. Occasionally courses are held at nearby hotels, - this will be advised on registering for individual courses.

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